Internal Error When Call Search Call Google Ads API

[Ting Wang]

Hi,

We got multiple "Internal error encountered"when calling "SearchAsync" to get our campaign performance data via Google Ads API (we are using V1 right now).

We have logic to retry and found sometimes retry works sometimes not. Looks like it is transient and not persistent.

Here is the sample Google Ads Exception we got, which happens at 2020-01-27 17:24:08.2327129 UTC

Arguments:

{

"CustomerId": "2004815625",

"Query": "SELECT campaign.resource_name, segments.date, metrics.impressions, metrics.clicks, metrics.conversions, metrics.phone_calls, metrics.cost_micros FROM campaign WHERE segments.date BETWEEN  '2019-12-28' AND '2020-01-27'",

"PageToken": "",

"PageSize": 0,

"ValidateOnly": false

}

Exception:

{

  "StatusCode": 13,

  "Details": "Internal error encountered.",

  "RequestId": "kVsx-H3xdaiwMkkTK7cRcg"

}

Thanks,
Ting

[Google Ads API Forum Advisor Prod]

Hi Ting,

Thank you for reaching out. The Internal error is usually temporary so if you retry after some time the issue might not exist any more. Another thing I would like to mention is that could you please upgrade your client library from v1 to v2 to have a better experience as in v2 some critical bugs have been fixed and that could be the cause of the issue. Please let me know if you have any further questions.

Thanks and regards,
Xiaoming, Google Ads API Team

 

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