Why I can't see the UserList that I created with Adwords API in Adwords UI?

[avia....@plus500.com]

Hey,

I am trying to create a CRM-based user list, add emails to this list according to the following documentation:

https://developers.google.com/adwords/api/docs/samples/java/remarketing#create-and-populate-a-user-list

I have two problems:

1. When I retrieve the user list after adding 1,200 members, the size is zero even though I added friends and waited a few hours for the list to update.

2. I can not see the user / audience list in the AdWords UI

* I want to use the "UserList" for targeting YouTube members by their emails.

How can I solve these problems?

[Dhanya Sundararaju (AdWords API Team)]

Hi Avia,

There are a few caveats while uploading CRM data. After you've uploaded your customer list of email addresses and/or phone numbers, AdWords will compare each hashed string on your list with the hashed string for email address or phone number of Google accounts. If there's a match, Google adds the corresponding Google account to your Customer Match audience (Customer list). It takes 6 to 12 hours for a list to be populated with members. To find the other caveats, please refer this section of the guide. Are you not able to see the user list created by the API in the UI? If so, could you share the SOAP logs of the API operation along with your client customer Id? Please use reply privately to author while sharing the logs.

Regards,
Dhanya, AdWords API Team