ConversionTrackerService get call returning duplicate data

[Michael Buetow]

Hello,

We've been seeing issue with the ConversionTrackerService across multiple accounts where a get request will end up yielding duplicate ConversionTrackers across several ConversionTrackerPage's. The scenario I've tracked is as follows.

1. We request conversion trackers from the ConversionTrackerService with various fields included in the selector, with Paging  startIndex = 0 and a numberResults = 10000 both specified = true.
2. The ConversionTrackerService responds with 3 entries (this corresponds to the total number of Conversion Actions displayed in AdWords), but the totalNumEntries is equal to 34
3. We make another request with startIndex updated to 3.
4. The ConversionTrackerService responds with 2 entries which are exact duplicates of the ConversionTrackers (even with the same ids) as the ConversionTrackers returned in the 1st request.
5. This process repeats as we increment startIndex by 2 until we've recieved 34 ConversionTrackers total, the totalNumEntries, and we stop making requests.

I've attached the SOAP envelopes for the 1st 2 request and responses.

We've interacted with many other AdWords API services with the same logic and never encountered this before.

Any assistance on this issue would be greatly appreciated.

Thanks,

Michael

[Josh Radcliff (AdWords API Team)]

Hi Michael,

I'm seeing the same odd behavior when I try this on my side. I've raised this issue with the team and will provide an update here as soon as I have more information.

Thanks,

Josh, AdWords API Team

[HK]

Thanks, Josh.

Note that we most often receive duplicate data as Michael mentions, but sometimes also a null value for "entries" when totalNumEntries indicates that there is more data. We had to deploy a production patch to disable the feature altogether yesterday, so hopefully this is something that can be addressed soon.

Hans

[HK]

Hi, Josh

I was wondering if you have made any progress on this so that we can re-release the feature as it's required by RMF.

Thanks,
Hans

[Josh Radcliff (AdWords API Team)]

Hi Hans,

We're still working on this one. It turns out that the totalNumEntries value is including conversion types imported from Google Analytics, but the service (by design) does not return those conversion trackers.

Thanks,

Josh, AdWords API Team

[HK]

Josh,

Hate to keep nagging you about this, but would you be able to give us an ETA for when this might get addressed?

Thanks,

Hans

[Josh Radcliff (AdWords API Team)]

Hi Hans,

Pending testing of the new version, we're planning to have a fix for this in by next Monday (April 6). I'll let you know if that plan changes.

Thanks,

Josh, AdWords API Team

[HK]

Great, thanks for the udpate!

[Josh Radcliff (AdWords API Team)]

Hi,

Just wanted to let you know that the fix for this went out yesterday afternoon. Please let me know if you still experience this issue.

Thanks,

Josh, AdWords API Team

On Wednesday, April 1, 2015 at 7:31:04 PM UTC-4, HK wrote:

Great, thanks for the udpate!

[HK]

Josh,

Just confirming that the fix did the trick for us. Thanks again.

Hans