FeedError.BUSINESS_ACCOUNT_CANNOT_ACCESS_LOCATION_ACCOUNT

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cnor...@balihoo.com

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Jun 20, 2018, 5:02:18 AM6/20/18
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I work for an agency that manages a very large number of adwords accounts (thousands+) at multiple levels as well as a large number of GMB accounts and locations (thousands+).  We have successfully linked adwords accounts to corresponding GMB accounts.  However, for at least one adwords account a GMB feed cannot be created. Here is the error: 

suds.WebFault: Server raised fault: '[FeedError.BUSINESS_ACCOUNT_CANNOT_ACCESS_LOCATION_ACCOUNT @ operations[0].operand.systemFeedGenerationData.businessAccountIdentifier]'

The error simply means: "Business account cannot access Google My Business account", from https://developers.google.com/adwords/api/docs/reference/v201710/FeedService.FeedError.Reason

Based on that verbose description I infer that there is an issue with linking the adwords account to the GMB account.  However, the same email login is used for all the adwords accounts, all the GMB accounts, and works for almost all other adwords locations.    I'm an owner or primary owner to GMB accounts and locations.  

I found a similar question posted in this form and it seems like someone from the adwords API team might have done some magic behind the scene to fix.

Is there anyone on adwords API team that can provide more details on what exactly triggers this error and also fix?

Bharani Cherukuri (AdWords API Team)

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Jun 20, 2018, 1:44:50 PM6/20/18
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Hello, 

Could you please confirm if you are using your GMB business account or a GMB personal account? If you are using the GMB business account, could you please enable logging and share the complete SOAP request and response logs, so I can take a look? You can reply back via Reply privately to author option. 

Regards,
Bharani, AdWords API Team

cnor...@balihoo.com

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Jun 20, 2018, 5:10:19 PM6/20/18
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Bharani,

I've sent you my logs - I really appreciate any help you can provide.

Cheers,
Chad

cnor...@balihoo.com

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Jun 21, 2018, 6:46:15 PM6/21/18
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Without making any changes on our end, the error stopped after 2 days of seeing this error.  Not sure if anyone at google did anything to fix it or not.

One is having a different error
CustomerFeedError.MISSING_FEEDMAPPING_FOR_PLACEHOLDER_TYPE @ operations[0].operand.placeholderTypes; trigger:'Invalid ids: 7'

Which should not be an error since 7 is a valid placeholderType according to https://developers.google.com/adwords/api/docs/appendix/placeholders#location
Based on this c# code example, I'm guessing this is a temp error and maybe it will be gone tomorrow.

Cheers,
Chad
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