Hi Silke,
Thanks for reaching out to the Google Ads API Team. I hope you are doing well today.
Please note that our team can only provide support to Google Ads API related concerns and technical implementations.
Moving forward to your concern, could you confirm if you are using Google Ads UI or dashboard? If yes, I recommend reaching out to the Google Ads product support team for further assistance and clarifications, as they are more equipped to resolve issues related to billing, payments, refund, and ads account or UI dashboard concern.
Our team does not handle these requests. For this type of request in the future, please use this link (https://developers.google.com/google-ads/api/support) for Google Ads (non-API) to file your issue directly.
Reference links:
Have a great day.
Regards,
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Google Ads API Team |