Can access the adwords API but not the Google Ads API for the same Ad Account

[maria.r...@funnel.io]

Hi support team,

For one Ad account we can access the Adwords API but not the Google Ads API. We get the following error:

{'errorCode': {'authorizationError': 'ACCESS_DENIED_FOR_ACCOUNT_TYPE'}, 'message': "The customer (or login customer) isn't in Google Ads. It belongs to another ads system."}

Why does this happen? The owner of the Ad account can see data for the account in the Google Ads UI when logged in.

Kind regards,

Maria Ravander

Developer @ Funnel

[Google Ads API Forum Advisor]

Hi Maria,

Thank you for raising this concern to Google Ads API team.

Moving forward to your concern, It seems that you've encountered the ACCESS_DENIED_FOR_ACCOUNT_TYPE error. This error occurs when the customer (or login customer) isn't in Google Ads. It belongs to another ads system. I would suggest making sure that the customer (or login customer) does not already belong to any other ads system. 

To take a closer look on the issue, could you provide the complete request and response logs with request ID and request header generated on your end?

You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Let us know if you have any questions.

Regards,

Carmela Google Ads API Team

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