No response from Ads API Basic Access application

[Nick L]

Hi Support,

I have submitted an application for Basic Access to the Google Ads API over 2 weeks ago and have not received any response. I have also followed up and submitted a case to the compliance team 1 week ago and received no response to that either. Can someone provide help on this? It's going a a full month without any response. 

Here are the Account, Manager, and Case ID's for reference:

Google Ads Account ID: 830-942-3873
Google Manager ID: 646-865-4145
Application Case ID:  8-5654000034342
Compliance Case ID:  6-2295000034237

Thank you for the help.

[Williams Zanga]

Hi Support

I am facing the same issue as Nick. I also submitted an application over 2 weeks ago but still have got no response though it was mentionned that we'd receive an update within 3 business days.

Google Manager ID :  892-549-3272

Thanks

[Jean-Maxime Larouche]

Hi Support,

I have the same problem.
Thank you for you help, 

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Kindly note that, we are unable to provide the updates or status of your application as our team specializes in Google Ads API related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. 

@Compliance Team, please find the pertinent details below and confirm if you are able to assist.

Summary:
The user mentioned that they have submitted an application for Basic Access to the Google Ads API over 2 weeks ago and have not received any response. They have also followed up and submitted a case to the compliance team 1 week ago and received no response to that either. 

Details provided:

• Google Ads Account ID: 830-942-3873
• Google Manager ID: 646-865-4145
• Application Case ID:  8-5654000034342
• Compliance Case ID:  6-2295000034237

This message is in relation to case "ref:_00D1U1174p._5004Q2ltlOW:ref"

Thanks,
 

Google Ads API Team

 

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Kindly note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of Google Ads API support team and our team specializes in Google Ads API-related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. 

In line with this, kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID (if there is any generated)

 

@Compliance Team - Please find the pertinent details below and confirm if you are able to assist.

Summary:

The customer submitted an application over 2 weeks ago but still have got no response to the status of their application.

• Google Ads manager account (MCC) ID : 892-549-3272
• Case ID - (requested)

 

This message is in relation to case "ref:_00D1U1174p._5004Q2luQ7u:ref"

Thanks,
 

Google Ads API Team

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Kindly note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of Google Ads API support team and our team specializes in Google Ads API-related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. 

In line with this, kindly provide the following information for the compliance team to further assist you with your concern:

• Google Ads manager account (MCC) ID

• Case ID (if there is any generated)

@Compliance Team - Please find the pertinent details below and confirm if you are able to assist.

Summary:
The customer submitted an application over 2 weeks ago but still have got no response to the status of their application.

• Google Ads manager account (MCC) ID : (requested)
• Case ID - (requested)

 

This message is in relation to case "ref:_00D1U1174p._5004Q2luRGT:ref"

Thanks,
 

Google Ads API Team

[charlesb...@gmail.com]

Hi,

I'm having the same issue. Do you mind checking mine too?

I don't have a case ID but the manager (MCC) account ID is 684-282-2441.

Thanks,

Charles

[Google Ads API Forum Advisor]

Hi Charles, 

Thanks for reaching out to the Google Ads API Forum. I hope you are doing well today.

Please note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of Google Ads API support team and our team specializes in Google Ads API-related concerns and technical implementations only. 

With regards to your concern, to ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. 

@Compliance Team

Please find the pertinent details below and confirm if you are able to assist.

Summary:

Another customer (Charles) has the same issue and wants to check the status of their application, from “Test account to Basic access”.
 

• Google Ads manager account (MCC) ID : 684-282-2441
• Requester email: charlesb...@gmail.com
• Case ID: No case id

Have a great day.
 

[Steven Alsheimer]

Was there any resolution to this?

[Google Ads API Forum Advisor]

Hi Steven,

Thank you for reaching out.

Can you confirm if you are also encountering the same issue of not getting a response to the status of your application? If yes, kindly provide us with the details of your application as well as the following information:

• Google Ads manager account (MCC) ID

• Case ID (if there is any generated)

• Level of access requested

You may send it privately via the reply to author option. If this option is not available on your end, you may send it through our email (googleadsa...@google.com) instead.

[Chris Naegelin]

Hello,

We have also encountered this issue. No response even after posting to the follow-up support form.

MCC ID: 977-646-4893

Requester Email: ch...@gamera.ai

Any assistance is greatly appreciated as we have large brand budgets pending integration.

[Toni Dorado]

Hello,

It has been over a month since I submitted a request for basic API access, but I haven't received any response.

I'm not sure if this is the correct channel, but if you can assist me, I would greatly appreciate it.

Here are my details:

MCC ID: 225-225-1319
Requester Email: in...@mot...ent.com

Thank you very much.

[Arnout Verhaar]

Hi,

I also tried requesting basic api access two times now, but didnt receive any notification or confirmation email about it.

MCC ID:  163-448-7537

requester email: a.ver...@gmail.com and my api email address is api-...@app-xprofit.com.

Thank you!

[Google Ads API Forum Advisor]

Hi Arnout, 

Thanks for reaching out to the Google Ads API Team. I hope you are doing well today.

Please note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of Google Ads API support team and our team specializes in Google Ads API-related concerns and technical implementations only. 

To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. In line with this, please provide the Case ID (if there is any generated in the format of 0-0###########0) from Compliance team form (https://support.google.com/adspolicy/contact/contact_ads_api) for the compliance team to further assist you with your concern.

@Compliance Team
Please find the pertinent details below and confirm if you are able to assist.

Summary:

The customer's main issue is that they tried requesting basic API access two times now, but did not receive any notification or confirmation email. 
 

• Google Ads manager account (MCC) ID: 163-448-7537
• Requester:  a.ver...@gmail.com 
• Email address:  api-...@app-xprofit.com
• Case ID: (requested)

Have a great day.
 

[jhony chu]

Hi @Google Ads Advisor,

I have applied for Basic access as well a few weeks back and still haven't receive a response yet. Can you kindly help me? 

• Google Ads manager account (MCC) ID: 633-496-6991
• Requester:  jhony...@gmail.com
• Email address:  jhon...@toptal.com
  

Thanks!

Jhony

[Google Ads API Forum Advisor]

Hi Jhony,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted an application for the basic access of Google Ads API developer token and have not received any update.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: 633-496-6991
• Case ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02luRGT:ref"

Thanks,
 

Google Ads API Team

[jhony chu]

Hi @Google Ads API Forum Advisor,

Thanks for your reply. Unfortunately, I wasn't provided by any Case ID after submitting the form. 

Jhony

[Google Ads API Forum Advisor]

Hi Jhony,

Thank you for confirming.

@Compliance team, please assist the user with the developer token access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: 633-496-6991

• Case ID: The user says that they haven't received any case ID.

[jhony chu]

Hi Google Ads API Forum Advisor, I just wanted to follow up with the application and wondered if there is any other way to follow up or get a status of the same. Our team really needs to get access to this API. Hope you understand, thanks.

Jhony 

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

++@Compliance team, please assist the user with the developer token access request.

[jhony chu]

Hi Again,

I created a new account because there was an existing account within the company associated with the previous one. Here is my new manager account for my client. Thanks!

• Requester:  expres...@gmail.com
• Email address: expres...@gmail.com
• Google Ads manager account (MCC) ID: 108-088-5060

Jhony

[Google Ads API Forum Advisor]

Hi Jhony,

Thank you for getting back to us.

After reviewing your concern, I understand that you have submitted an application for the basic access of Google Ads API developer token and have not received any update.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: 108-088-5060
• Case ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.
 

[jhony chu]

Thanks. I submitted the case, however I did not get any case Id from it. 

[소재민]

Hello,

It has been over 2 Weeks since I submitted a request for basic API access, but I haven't received any response.

I'm not sure if this is the correct channel, but if you can assist me, I would greatly appreciate it.

Here are my details:

MCC ID: 681-678-6623
Requester Email: d...@batcrew.co.kr

Thank you very much.

2024년 1월 13일 토요일 오전 7시 45분 44초 UTC+9에 Google Ads API Forum Advisor님이 작성:

[Jake Schroeder]

Hi Google Ads API Team,

We have the same issue - can you please provide an update on our status?

Our case number is:  5-3062000034781

We have provided supporting documentation but have not received a response.

Thank you,

Jake

[jhony chu]

Hi Google Ads API,

Thanks for your reply. Unfortunately, I did not get any Case ID after submitting the form. 

Jhony

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

++@Compliance team, please see the updated email from the user: 

 Unfortunately, I did not get any Case ID after submitting the form.
 

[Google Ads API Forum Advisor]

[Memeriksa]

https://groups.google.com/g/eternity-of-peace/c/p3NfrO7UXRU

[jhony chu]

Hi Ads team,

I need to update the Manager Account Id:

• Requester:  expres...@gmail.com
• Email address: expres...@gmail.com

• Google Ads manager account (MCC) ID: 765-273-7270

Thanks!

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that you want to update the Manager Account Id. I would recommend that you refer to the Help Center article link for more information on Manager Accounts.

If you are still facing the issue, I would recommend you reaching out to the Google Ads Product support team as they are better equipped to address your concerns. Please note that we can support only Google Ads API related concerns and technical issues.

[Dev PeachesAI]

Did anyone ever receive a response? I've been waiting for several weeks for basic access as well and there is no way to contact anyone for help (no response on chat or email).

[Dev PeachesAI]

I have the same issue. No response for several weeks, even after contacting support team and submitting application several times. 

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).

• Google Ads Manager Account (MCC) ID 

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: requested
• Cases ID: requested
• Access level : Basic Access

Do reach out to the Google Ads API support team for any queries related to the API.

[Google Ads API Forum Advisor]

Hi,

Thank you for providing the additional information.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the access with the below details.

• Google Ads Manager Account (MCC) ID:  490-876-0811
• Access level : Basic 

[Dev PeachesAI]

Thank you. Is there any other information you need from me? 

MCC: 490-876-0811

Access level: Basic 

[Dev PeachesAI]

Hi, 

I haven't heard back yet about getting basic access for our account. I have provided all requested information last week. Can someone please help us to get this completed? 

Thank you. 

[Waleed Ahmed]

Hi, 
Hope this finds you well. I have applied for basic access for our reporting platform and it has been over 2 weeks. I have not gotten any response.

MCC Account ID: 214-802-3748 

Can you please guide me further, because we are blocked and can't even get test access to work. Regards

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your concern, I understand that you have applied for Basic access to the Google Ads API. Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for Basic access to the Google Ads API with the below details.

• Google Ads Manager Account (MCC) ID:  266-382-9261
• Case ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.

You can send the details via Reply privately to the author option or a direct private reply to this email.

[Portutel ads]

Hello,

I have the same issue. I have applied for basic access two weeks ago and still no response. 

Google ads Manager account:  444-861-4380
Could you please help?

Thanks,

Portutel

[Google Ads API Forum Advisor]

Hi,

The access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 444-861-4380
• Cases ID: Requested

Do reach out to the Google Ads API support team for any queries related to the API.

You can send the details via Reply privately to the author option, or direct private reply to this email.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02luRGT:ref" (ADR-00181395)

Thanks,
 

Google Ads API Team

[Nur]

Hi Support,

I have submitted an application for Basic Access to the Google Ads API one week ago and have not received any response. Can someone provide help on this? 


Google Ads Account ID: 605-066-3272
Google Manager ID: 644-486-4900

Thank you for the help,
Nursultan

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Kindly note that the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.
Summary:
The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID:  644-486-4900
• Cases ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tIton:ref" (ADR-00233937)

Thanks,
 

Google Ads API Team

[Portutel ads]

I was not provided with a case ID. please advise accordingly.

[Google Ads API Forum Advisor]

Hi,

++@Compliance team, please assist the user with the API - Basic access request.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 444-861-4380

• Cases ID: User says that they did not have the case ID

Do reach out to the Google Ads API support team for any queries related to the API.
 

[BRAIN CUBE MEDIA]

Hello Support Team

More than two weeks have passed since I submitted my application for Basic Access to the Google Ads API, and I have not heard anything. I recently filled my application again but I haven't heard anything back. Is there anyone that can help with this? 


For your reference, the Account, Manager, and Case IDs are as follows:

MCC ID for Google Ads: 177-776-9554
1st Case ID for Application: 8-0029000035837

2nd Case ID for Application : 1-6114000036744

I appreciate your assistance.  

[Google Ads API Forum Advisor]

Hi,

++@Compliance team, please assist the user with the API - Basic access request.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 177-776-9554
• Cases ID 1 : 8-0029000035837
• ​​​​​​​Cases ID 2 : 1-6114000036744

[Guilherme Cordeiro]

Hi Support team, I've made a few applications through the last weeks, but no response was sent to me, also, I've sent a few applications but never received any Case Id.

- MCC ID for Google Ads: 551-077-6514

- Cases ID: User says that they did not have the case ID

I appreciate your assistance.  

[Ahmed Chami]

Hi Support Team,

More than a week has passed since I applied for Basic Access to the Google Ads API, and I have not heard anything back. 

MCC ID for Google Ads: 900-734-0050
I have no Case ID. I didn't get any email after the application was submitted (?)

I appreciate your assistance,

On Friday, May 26, 2023 at 6:20:05 PM UTC+1 Nick L wrote:

Hi Support,

I have submitted an application for Basic Access to the Google Ads API over 2 weeks ago and have not received any response. I have also followed up and submitted a case to the compliance team 1 week ago and received no response to that either. Can someone provide help on this? It's going a a full month without any response. 

Here are the Account, Manager, and Case ID's for reference:

Google Ads Account ID: 830-942-3873
Google Manager ID: 646-865-4145
Application Case ID:  8-5654000034342
Compliance Case ID:  6-2295000034237

Thank you for the help.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for API basic access and you haven't received any updates on your application status.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: 900-734-0050
• Case ID: requested

Do reach out to the Google Ads API support team, for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tIwKK:ref" (ADR-00234418)

Thanks,
 

Google Ads API Team

 

[Google Ads API Forum Advisor]

Hi,

++@Compliance team, please assist the user with the API - Basic access request.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 551-077-6514

• Cases ID: User says that they did not have the case ID

Do reach out to the Google Ads API support team for any queries related to the API.

[Al-Ridhaa Khan]

Hi @Compliance Team

Its been almost 2 months since request Basic API Access and I have not received any feedback from your team, tonnes of emails and support tickets logged with no response

Please could you provide feedback on case [4-6901000036155] with MCC ID 783-593-1046

I look forward to hearing from you! 

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[Iryna Galiuk]

Hi Support Team,

we've faced the same problem as most of reporters here - no feedback about our application for Basic Access to the Google Ads API. 
I see that some people provide Case ID but we haven't received any - no confirmations with Case id after application form submission, nor after sending request to Compliance team via https://support.google.com/adspolicy/contact/contact_ads_api.

Google Ads manager account (MCC) ID - 721-712-8182
Contact email: ad...@leeloo.ai

This a very critical issue for our product. There are more 3 000 enterprises that use our platform waiting for the feature to work.

I'd appreciate your assistance,
Iryna

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

I understand that you have applied for Basic access to the Google Ads API. Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: 

The user has applied for Basic access to the Google Ads API with the below details.

• Google Ads Manager Account (MCC) ID: 721-712-8182
• Case ID: The user did not receive case ID

[Oleg Saveliev]

Hi, Support Team

I am facing the same issue. I also submitted an application, but still have got no response, though it was mentioned that we'd receive an update within 3 business days.

• Access level : Basic Access
• Google Ads Manager Account (MCC) ID:  507-081-5921
  
• Case ID: 7-9821000037460

Thanks

[Google Ads API Forum Advisor]

Hi Oleg,

Thank you for reaching out to the Google Ads API support team. 

Kindly note that this support channel specializes in Google Ads API related concerns and technical implementations only. However, as it appears that your issue is related to basic access with the Google Ads API developer token, I would suggest you to reach out to the Google Ads Compliance team as they are better equipped to assist you on this.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vG7In:ref" (ADR-00268098)

Thanks,
 

Google Ads API Team

[Steve Davis]

Hi!
We have the same problem. We sent a request a long time ago, but never received a reply
Google Ads Manager Account (MCC) ID: 522-534-0527
Case ID: did not receive case ID

[Steve Davis]

Hi!
We have the same problem. Sent a request almost 2 weeks ago and have not received any reply

MCC: 522-534-0527

Access level: Basic 

[Google Ads API Forum Advisor]

Hi,

Please note that the concerns related to Google Ads API developer token access requests are out of scope for the Google Ads API support team. So, I would suggest you reach out to the Google Ads API Compliance team as they are better equipped to address your API access application request.

Our team can only help you with technical queries or concerns related to the Google Ads API.