AdsAPI v201705 Entries NULL when totalNumEntries has value

[haasta]

I have recently migrated to AdsApi v201705; I am having an issue with a production accounts when interfacing with Google\AdsApi\AdWords\v201705\cm\[CampaignPage,AdGroupPage]. The request comes back with no entries, but has totalNumEntries indicating that there should be data objects there. This call work as intended with my TESTING AdWords account, just not production.

The following are logs of the page objects for the 2 production accounts...

Account 1:

[28-Jul-2017 19:29:09 Europe/London] object(Google\AdsApi\AdWords\v201705\cm\CampaignPage)#146 (4) {

  ["entries":protected]=>

  NULL

  ["totalNumEntries":protected]=>

  int(2)

  ["PageType":protected]=>

  string(12) "CampaignPage"

  ["parameterMap":"Google\AdsApi\AdWords\v201705\cm\Page":private]=>

  array(1) {

    ["Page.Type"]=>

    string(8) "PageType"

  }

}

[28-Jul-2017 21:30:17 Europe/London] object(Google\AdsApi\AdWords\v201705\cm\AdGroupPage)#146 (4) {

  ["entries":protected]=>

  NULL

  ["totalNumEntries":protected]=>

  int(5)

  ["PageType":protected]=>

  string(11) "AdGroupPage"

  ["parameterMap":"Google\AdsApi\AdWords\v201705\cm\Page":private]=>

  array(1) {

    ["Page.Type"]=>

    string(8) "PageType"

  }

}

Account 2:

[28-Jul-2017 19:29:44 Europe/London] object(Google\AdsApi\AdWords\v201705\cm\CampaignPage)#146 (4) {

  ["entries":protected]=>

  NULL

  ["totalNumEntries":protected]=>

  int(4)

  ["PageType":protected]=>

  string(12) "CampaignPage"

  ["parameterMap":"Google\AdsApi\AdWords\v201705\cm\Page":private]=>

  array(1) {

    ["Page.Type"]=>

    string(8) "PageType"

  }

}

[28-Jul-2017 21:30:29 Europe/London] object(Google\AdsApi\AdWords\v201705\cm\AdGroupPage)#146 (4) {

  ["entries":protected]=>

  NULL

  ["totalNumEntries":protected]=>

  int(4)

  ["PageType":protected]=>

  string(11) "AdGroupPage"

  ["parameterMap":"Google\AdsApi\AdWords\v201705\cm\Page":private]=>

  array(1) {

    ["Page.Type"]=>

    string(8) "PageType"

  }

}

[Ivan Bautista]

Hi,

For us to be able to help you investigate further, would you be able to share with us privately (using reply privately to author option) the SOAP request and response logs captured when issue was encountered as well as the 2 production account Ids in question? These information will give us a better look on the details of the request sent.

Regards,

Ivan

AdWords API Team

[Ivan Bautista]

Hi,

I just want to check if the issue is still reproducible on your end. If the issue still persists, then would you be able to provide to us privately (using reply privately to author option) the previously requested information to help us investigate further?