No Response on API Basic Access

[Kartik Gurmule]

It has been over 2 months since I submitted my application for Basic Access. We have kept new onboarding on our app on hold until we could programmatically serve them. I filled the API Support Compliance Team form too around 1 month but but no update from them yet. Please escalate this issue for me.

My MCC ID: 424-788-5393

Thanks!

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request for the basic access of Google Ads API developer token and waiting for a response from the team.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: 424-788-5393
• Case ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.

You can send the details via Reply privately to the author option, or direct private reply to this email.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzkkF:ref"

Thanks,
 

Google Ads API Team

[Kartik Gurmule]

I do not see a Case ID generated when filling the form on (https://support.google.com/adspolicy/contact/contact_ads_api). Neither did I receive any automated emails with acknowledgement.

[Google Ads API Forum Advisor]

Hi,

Thank you for providing the additional information.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: 424-788-5393

• Case ID: User says that no case ID generated for their request