CUSTOMER_NOT_ENABLED

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Yannis Spaho

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Jul 22, 2020, 6:57:28 AM7/22/20

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I am using Google Ads API in .NET and I have an MCC account with many child accounts.
In some accounts I get this error message: CUSTOMER_NOT_ENABLED.
What does this mean?
Thank you.

Google Ads API Forum Advisor Prod

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Jul 22, 2020, 1:13:03 PM7/22/20

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Hi Yannis,

The CUSTOMER_NOT_ENABLED error indicates that the customer can't be used because it isn't enabled. This means that the customer accounts may have been cancelled or inactive. If you believe that these customer accounts are active and this error should not be occurring, please provide the complete detailed logs of your request and response via the "Reply privately to author" option. To enable logging, you can refer to this guide.

Regards,
Danica, Google Ads API Team