Cannot create keyword plan - internal error encountered

[Zlatko Vlašić]

Hey!

Creating keyword plan stopped working for us. We've been using it via API since 2019, but it stopped working somewhere between 15th and 16th Semptember.

Tried it with v10 and v11 with no success. We cannot recreate even the simplest scenario, from Google docs page (https://developers.google.com/google-ads/api/docs/keyword-planning/generate-forecast-metrics)

Decoded error

%Google.Ads.Googleads.V11.Errors.GoogleAdsFailure{
    errors: [
      %Google.Ads.Googleads.V11.Errors.GoogleAdsError{
          error_code: %Google.Ads.Googleads.V11.Errors.ErrorCode{
          error_code: {:internal_error, :INTERNAL_ERROR}
       },
       message: "An internal error has occurred.",
       trigger: nil,
       location: nil,
       details: nil
     }
   ],
   request_id: "ozlos6b7B9WhD9as0uCJ8A"
}

Since this happens even on the most basic request, don't know how to debug it further

[Google Ads API Forum Advisor]

Hi,

You have reached the Google Ads API Forum.

It appears that you have encountered an internal error. This error occurs when something unexpected happened while processing the request and the API isn't functioning correctly due to a bug. However, this is transient in nature and the API request will work again when retying it after 30 seconds or some time. That said, please retry your request again to see if this error will still occur.

For more information before raising this to the rest of my team, could you please tell us how frequently you encounter this internal error ? Also, it would be helpful if you can provide the complete and updated request and response logs with requestID and request header that generated on your end after retrying. This information will help our team to further check the said error. If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

For privacy purposes, you can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Best regards,

Jinky Google Ads API Team

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