Sudden GENERIC_BILLING_ERROR

[Victor Andrey]

Hello,

As of today our platform stated suddenly getting a lot of this GENERIC_BILLING_ERROR and before we were not experiencing this at all. Basically, the flow we have is we create a customer and after that a budget order. Worth mentioning that we have consolidated invoice setup.  I attached the soap request and response.

BudgetOrderError.GENERIC_BILLING_ERROR @ operations[0].operand; trigger:'NO_BILLING_CUSTOMER_ACCESS'

I would appreciate help on this matter.

[googler...@kennstdueinen.de]

We have the same problem for a few days. Adwords API has massive outages for 10-30s all day, retrying requests 10-30 times works.
Same problem in Adwords GUI when clicking on Budget orders, timeout after 16 seconds, no budget order displayed.

Regards

[Josh Radcliff (AdWords API Team)]

Hi,

Thanks for pointing out this issue. I have raised it with the BudgetOrderService team and will post back here as soon as I have any updates.

Best regards,

Josh, AdWords API Team

[Josh Radcliff (AdWords API Team)]

Hi,

A fix for this issue was just deployed. Please post back here if you still see these errors occurring.

Thanks,

Josh, AdWords API Team

[Y Cha]

Hi,

I am getting same error today (June 5, 2015).  Thanks in advance for the help on this matter.

[Josh Radcliff (AdWords API Team)]

Hi,

Have you been able to successfully submit BudgetOrderService requests in the past, and they suddenly started failing, or is this the first time you've tried submitting these requests? If this is the first time or you are getting a different error from NO_BILLING_CUSTOMER_ACCESS, then this is probably a separate issue. In that case, please create a new topic so we can track this issue.

Thanks,

Josh, AdWords API Team

[artem.bik...@gmail.com]

Hello.

I send request with params

{

  :billing_account_id=>"2069-1739-3404-9839", 

  :start_date_time=>"20151118 180538 Europe/Moscow", 

  :end_date_time=>"20151119 000000 Europe/Moscow", 

  :spending_limit=>{:micro_amount=>150000000}

}

and get !! #<AdwordsApi::V201509::BudgetOrderService::ApiException: [BudgetOrderError.GENERIC_BILLING_ERROR @ operations[0].operand; trigger:'NO_BILLING_CUSTOMER_ACCESS']>

среда, 11 марта 2015 г., 18:52:03 UTC+3 пользователь Josh Radcliff (AdWords API Team) написал:

[Josh Radcliff (AdWords API Team)]

Hi,

Could you check the clientCustomerId you are passing in your request and make sure that it is an AdWords account and not a manager account? You can only create BudgetOrders on an AdWords account.

Thanks,

Josh, AdWords API Team

[artem.bik...@gmail.com]

Yes, you are right. I pass id of master account.

Thanks.

среда, 18 ноября 2015 г., 18:19:55 UTC+3 пользователь Josh Radcliff (AdWords API Team) написал: