User Lists duplicate entries

[Michael Buetow]

Hello,

We recently started requesting UserLists using the AdWordsUserListService in v201502, and have been experiencing an issue for one of our clients (though all others have been successful). The scenario appears to be the following.

1. We request UserLists from the AdWordsUserListService with various fields included in the selector a Paging startIndex of 0 and numberResults of 10000.

2. The response yields 282 entries with totalNumEntries of 283.

3. We make another request with startIndex of 282.

4. The response yields 1 entry that is identical to one in the initial response.

I can provide SOAP request and response snippets if necessary as well as the Customer Id of the affected client.

Any assistance on this matter would be greatly appreciated.

Thanks,

Michael

[Umesh Dengale]

Hi Michael,

Could you provide the SOAP XML request and response logs? Just click Reply privately to author in the forum when responding. Don't forget to remove the developer token in the output.

Thanks,

Umesh, AdWords API Team.

[Umesh Dengale]

Hi Michael,

Thanks for providing the SOAP XML request and response log file. I am not able to open (getting XML parsing error while opening) the UserList.xml file. Could you please email me again the SOAP XML request and response logs? Just click Reply privately to author in the forum when responding. Don't forget to remove the developer token in the output.

Thanks,

Umesh Dengale, AdWords API Team.

[Josh Radcliff (AdWords API Team)]

Hi Michael,

Thanks for sending over the file again. I'm following up on this and will get back to you as soon as I have more info.

Best regards,

Josh, AdWords API Team

[Josh Radcliff (AdWords API Team)]

Hi Michael,

Is the one list that's missing the G+ followers list (ID 8798718), by any chance? You cannot create Google+ Followers lists in the API, so my theory is that totalNumEntries is including your G+ list, but the response contents exclude that list because it's an unsupported list type.

If that's not the case, could you send me the 282 user list IDs you get back? You can send that only to me by clicking Reply privately to author, same as before.

Thanks,

Josh, AdWords API Team

[Michael Buetow]

Hey Josh,

I checked your theory and did NOT see a UserList with the ID 8798718 in the UserLists returned. Your theory would also explain why I wasn't able to repro the problem when I filtered on list type. 

Thanks for the quick response, please let me know if you need any other details to assist in resolving this.

-Michael

[Josh Radcliff (AdWords API Team)]

Hi Michael,

Thanks for checking the IDs. I've passed this information along and will let you know as soon as I have an update.

In the meantime, your idea of filtering on list type is a good one. :) I'd recommend doing that as a work around for the time being.

Cheers,

Josh, AdWords API Team

[HK]

Hi, Josh

This is becoming urgent for us. We have a critical new customer facing feature being released October 21st that is dependent on this being fixed. Would you be able to help make that happen please? We are now two months into this bug and we really need it addressed. I apologize for being so vocal, but we manage hundreds of AdWords accounts, the feature is required by RMF and we simply can't have a part of AdWords being down for this long.

For the record, I just tested it for one of our customers a minute ago, and it's still sending up duplicate entries.

Thanks in advance for any help.

Hans

[Josh Radcliff (AdWords API Team)]

Hi Hans,

I'm following up with the user list team today to try and get some answers for you. As a work around, could you simply ignore the duplicates in this particular case? From what the team has found so far, this issue is limited to the AdwordsUserListService, so I'm thinking you could add focused special handling for this case to avoid jeopardizing your release date.

Thanks,

Josh, AdWords API Team

[Josh Radcliff (AdWords API Team)]

Hi Hans,

It was great meeting you and Michael at the workshops in NYC! I'm also happy to report that I have good news: the duplicates have been removed. Please try your requests again and let me know if you still see any issues.

Cheers,

Josh, AdWords API Team

[HK]

Josh,

Great meeting you too! I can confirm that the issue is now gone for all of our affected merchants, so that's good news. Thanks for helping moving this along.

Hans