Customer_Not_Active trying to add label to account - Account IS active

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giles bodger

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Jun 29, 2020, 6:25:35 PM6/29/20

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HI all,

i have an odd one here, looking around i can see a few people have had this issue over the past couple of years

We are using the LabelService to simply add a label to an account. We have a couple thousand accounts and most of them behave when we try to add a new label. However we are getting several instances of trying to add a new label to an account and we get a "CUSTOMER_NOT_ACTIVE" error

If i look at one of these example's account's Settings it says

Account status - Your account is active

So i am not really sure what to do - we have had impressions and clicks in this account within the last couple of days

many thanks in advance

Giles

Google Ads API Forum Advisor Prod

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Jun 30, 2020, 10:40:54 AM6/30/20

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Hi Giles,

Thanks for reaching out. Thank you for reaching out to us. The CUSTOMER_NOT_ACTIVE error is encountered when the customer is no longer active or cancelled. Can you please provide complete request and response logs along with customer id, so that i can further investigate the issue. You can find information on enabling logging in the ReadMe of your client library.

Please reply privately to author options while sharing the details.

Thanks,
Nirmita Patel Google Ads Team