We have not received a response from the Tool Change Form.
Koutatsu Takai
Regarding the usage of the Google Ads API, we would like to update our application (currently approved for Reporting Only) to Full-Service Tool. We have implemented the functionalities mentioned in the RMF and prepared the necessary documentation for the application.
On April 17th, we sent a notification about the specification changes for the Google Ads API through the designated form: https://support.google.com/adspolicy/contact/tool_change
On April 24th, we requested an update on the progress of the Google Ads API through the designated form: https://support.google.com/adspolicy/contact/contact_ads_api
On May 9th, we sent another notification about the specification changes for the Google Ads API through the designated form: https://support.google.com/adspolicy/contact/tool_change
Despite reaching out using the above contacts, we haven't received any response. We have checked our respective Google accounts, as well as spam folders, multiple times, but there has been no communication whatsoever.
Due to the lack of any response, we are unsure if our messages have been received, whether we should continue to wait, or if there is any missing information causing the delay. We are facing difficulties in handling this situation and would appreciate it if you could confirm the status of our current application.
The MCC Customer ID in question is 508-666-5423.
Thanks!
Google Ads API Forum Advisor
Hi,
Thanks for reaching out to Google Ads API Support.
Please note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of the Google Ads API support team as our team specializes in Google Ads API-related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf.
In addition, can you provide the Case ID so that the Compliance team can further assist you with your concern?
@Compliance Team
Please find the pertinent details below and confirm if you are able to assist.
Summary:
The customer would like to update their application (currently approved for Reporting Only) to Full-Service Tool. They have implemented the functionalities mentioned in the RMF and prepared the necessary documentation for the application.
- On April 17th, they sent an application about the specification changes for the Google Ads API through this link (https://support.google.com/adspolicy/contact/tool_change).
- On April 24th, they sent a follow up form about this matter via this link (https://support.google.com/adspolicy/contact/contact_ads_api).
- On May 9th, they sent another application about the specification changes for the Google Ads API through this link (https://support.google.com/adspolicy/contact/tool_change).
However, the customer hasn't received any response. They also checked their respective Google Accounts, as well as the spam folders, unfortunately, no response has been received.
- Case ID : (requested)
- Google Ads manager account (MCC) ID : 508-666-5423
Regards,
 |
Google Ads API Team |
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Koutatsu Takai
To the Google Ads API Support Team,
We would like to express our sincere gratitude for connecting us with the Compliance Team, despite the issue falling outside their scope of support.
To the Compliance Team,
We have not received a Case ID. After submitting the form, we were directed to a page titled "Your email has been set," but there was no specific information provided. As a precautionary measure, we have saved a screenshot of the page and would like to share it with you.
Thank you in advance for your assistance.
TeamCode Cloud
we have encountered the same situation where we have not received any emails or responses after submitting our application. We are unsure if we need to take any action during this period or just continue waiting. Can you please help us contact the Google Ads API Compliance team to ask how long we typically need to wait?
Our Google Ads manager account (MCC) ID: 187-627-6703.
We also do not have a case ID and after submitting, we only see the same information as Takai provided in the screenshot.
Thanks.