Update CrmBasedUserList Name and Description

[Zied Chaari]

Hello,

I'm trying to update my CRM based User List, name and description, using a Test Account, I'm getting this error "USER_LIST_MUTATE_NOT_SUPPORTED".

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">

    <s:Header>

        <RequestHeader xmlns="https://adwords.google.com/api/adwords/rm/v201809">

            <clientCustomerId xmlns="https://adwords.google.com/api/adwords/cm/v201809">xxxxxxxxx</clientCustomerId>

            <developerToken xmlns="https://adwords.google.com/api/adwords/cm/v201809">xxxxxxxxxxxxxxxxxx</developerToken>

            <userAgent xmlns="https://adwords.google.com/api/adwords/cm/v201809">unknown (AwApi-DotNet/24.1.0, Common-Dotnet/9.4.0, .NET CLR/4.0.30319.42000, OAuthServiceAccountFlow, gzip)</userAgent>

        </RequestHeader>

    </s:Header>

    <s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

        <mutate xmlns="https://adwords.google.com/api/adwords/rm/v201809">

            <operations>

                <operator xmlns="https://adwords.google.com/api/adwords/cm/v201809">SET</operator>

                <operand>

                    <id>736365788</id>

                    <name>Audience Google 8 - Update</name>

                    <description>Audience Google 8 - Update</description>

                </operand>

            </operations>

        </mutate>

    </s:Body>

</s:Envelope>

[Luis Xander Talag (AdWords API Team)]

Hi Zied,

The USER_LIST_MUTATE_NOT_SUPPORTED error you've encountered indicates that the user list of the type is not mutable. Can you provide your clientCustomerId and include the SOAP response logs as well so I can further investigate the issue?

Thanks,
Luis
AdWords API Team

[Zied Chaari]

Hi Luis,

My ClientCustomerId: 7482331905

My SOAP response:

<soap:Envelope

xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Header>

<ns2:ResponseHeader

xmlns:ns2="https://adwords.google.com/api/adwords/rm/v201809"

xmlns="https://adwords.google.com/api/adwords/cm/v201809">

<requestId>00057b43356507410a81300eae09f792</requestId>

<serviceName>AdwordsUserListService</serviceName>

<methodName>mutate</methodName>

<operations>1</operations>

<responseTime>172</responseTime>

</ns2:ResponseHeader>

</soap:Header>

<soap:Body>

<soap:Fault>

<faultcode>soap:Client</faultcode>

<faultstring>[UserListError.USER_LIST_MUTATE_NOT_SUPPORTED @ operations[0].operand]</faultstring>

<detail>

<ns2:ApiExceptionFault

xmlns="https://adwords.google.com/api/adwords/cm/v201809"

xmlns:ns2="https://adwords.google.com/api/adwords/rm/v201809">

<message>[UserListError.USER_LIST_MUTATE_NOT_SUPPORTED @ operations[0].operand]</message>

<ApplicationException.Type>ApiException</ApplicationException.Type>

<errors

xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:UserListError">

<fieldPath>operations[0].operand</fieldPath>

<fieldPathElements>

<field>operations</field>

<index>0</index>

</fieldPathElements>

<fieldPathElements>

<field>operand</field>

</fieldPathElements>

<trigger></trigger>

<errorString>UserListError.USER_LIST_MUTATE_NOT_SUPPORTED</errorString>

<ApiError.Type>UserListError</ApiError.Type>

<ns2:reason>USER_LIST_MUTATE_NOT_SUPPORTED</ns2:reason>

</errors>

</ns2:ApiExceptionFault>

</detail>

</soap:Fault>

</soap:Body>

</soap:Envelope>

[Luis Xander Talag (AdWords API Team)]

Hi Zied,

Could you retry the request after specifying the type of UserList in your operand using "xsi:type" as shown below?

<operand xmlns:ns8="https://adwords.google.com/api/adwords/rm/v201809" xsi:type="ns8:CrmBasedUserList">

    <ns8:id>736365788</ns8:id> 

    <ns8:name>Audience Google 8 - Update</ns8:name>

    <ns8:description>Audience Google 8 - Update</ns8:description>

</operand>

If you're still encountering any error after doing this, please provide the new SOAP request and response logs so I can further investigate.

Thanks,

Luis

AdWords API Team

[Zied Chaari]

Hi Luis,

Always the same problem.

This is my code: (.Net)

UserList userList = new UserList()

{

    id = long.Parse(SAudience.Social_ID),

    name = SAudience.Audience.Name,

    listType = UserListType.CRM_BASED

};

UserListOperation operation = new UserListOperation

{

    operand = userList,

    @operator = Operator.SET

};

UserListReturnValue result = userListService.mutate(new UserListOperation[]

{

    operation

});

Request (I'm using a Test Account):

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">

    <s:Header>

        <RequestHeader xmlns="https://adwords.google.com/api/adwords/rm/v201809">

            <clientCustomerId xmlns="https://adwords.google.com/api/adwords/cm/v201809">7482331905</clientCustomerId>

            <developerToken xmlns="https://adwords.google.com/api/adwords/cm/v201809">xxxxxxxxxxxxx</developerToken>

            <userAgent xmlns="https://adwords.google.com/api/adwords/cm/v201809">unknown (AwApi-DotNet/24.1.0, Common-Dotnet/9.4.0, .NET CLR/4.0.30319.42000, OAuthServiceAccountFlow, gzip)</userAgent>

        </RequestHeader>

    </s:Header>

    <s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

        <mutate xmlns="https://adwords.google.com/api/adwords/rm/v201809">

            <operations>

                <operator xmlns="https://adwords.google.com/api/adwords/cm/v201809">SET</operator>

                <operand>

                    <id>736365788</id>

                    <name>Audience Google 8 - Update</name>

                    <listType>CRM_BASED</listType>

                </operand>

            </operations>

        </mutate>

    </s:Body>

</s:Envelope>

Response:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

    <soap:Header>

        <ns2:ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/rm/v201809" xmlns="https://adwords.google.com/api/adwords/cm/v201809">

            <requestId>00057b93aa6536510a812f942709cc4f</requestId>

            <serviceName>AdwordsUserListService</serviceName>

            <methodName>mutate</methodName>

            <operations>1</operations>

            <responseTime>190</responseTime>

[Thanet Knack Praneenararat (AdWords API Team)]

Hello Zied,

I'm confirming this with Engineering.

With recent changes in user list policy, it might affect the user list in the test accounts too.

I'll update this thread once I have more info.

Best,

Thanet, AdWords API Team

[Zied Chaari]

Thank you Thanet, I'm waiting your update.

[Zied Chaari]

Hi Thanet,

Any update about this issue.

[Peter Oliquino (AdWords API Team)]

Hi Zied,

Were you able to receive Luis' reply in private? I'm asking this as upon checking with the team, the SOAP request you've provided previously is not completely correct. If you weren't able to receive Luis' private reply, here's our findings: Based on this line "<listType>CRM_BASED</listType>", this doesn't make the userlist work as CrmBasedUserList. Also on this line "UserList userList = new UserList()", I noticed that your userlist is a generic one. If you aren't using one of our client libraries, I suggest you to do so and refer on this code block in the AddCrmBasedUserList file of the .NET client library.

If you're still encountering errors, please provide to me the latest complete SOAP request and response logs so we can further investigate.

Thanks,

Peter

AdWords API Team

[Zied Chaari]

Hi Guys,

Sorry for the too late response.

It's work now.

Thank you all for your help!