AdGroupCriterionService mutate InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[samsinf...@gmail.com]

Hi,

Whenever I try and call this, i get an UNEXPECTED_INTERNAL_API_ERROR error, both on our live account and test account

SOAP is:

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">

  <s:Header>

    <RequestHeader xmlns="https://adwords.google.com/api/adwords/cm/v201809">

      <clientCustomerId></clientCustomerId>

      <developerToken></developerToken>

      <userAgent>unknown (AwApi-DotNet/24.6.0, Common-Dotnet/9.5.0, .NET CLR/4.0.30319.42000, , gzip)</userAgent>

    </RequestHeader>

  </s:Header>

  <s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

    <mutate xmlns="https://adwords.google.com/api/adwords/cm/v201809">

      <operations>

        <operator>ADD</operator>

        <operand xsi:type="BiddableAdGroupCriterion">

          <adGroupId>69481202596</adGroupId>

          <criterion xsi:type="ProductPartition">

            <id>-2147483648</id>

            <partitionType>SUBDIVISION</partitionType>

          </criterion>

        </operand>

      </operations>

      <operations>

        <operator>ADD</operator>

        <operand xsi:type="BiddableAdGroupCriterion">

          <adGroupId>69481202596</adGroupId>

          <criterion xsi:type="ProductPartition">

            <id>-2147483647</id>

            <partitionType>UNIT</partitionType>

            <parentCriterionId>-2147483648</parentCriterionId>

            <caseValue xsi:type="ProductOfferId">

              <value>A17</value>

            </caseValue>

          </criterion>

          <biddingStrategyConfiguration>

            <bids xsi:type="CpcBid">

              <bid>

                <microAmount>1000000</microAmount>

              </bid>

              <cpcBidSource>CRITERION</cpcBidSource>

            </bids>

          </biddingStrategyConfiguration>

        </operand>

      </operations>

      <operations>

        <operator>ADD</operator>

        <operand xsi:type="NegativeAdGroupCriterion">

          <adGroupId>69481202596</adGroupId>

          <criterion xsi:type="ProductPartition">

            <id>-2147483646</id>

            <partitionType>UNIT</partitionType>

            <parentCriterionId>-2147483648</parentCriterionId>

            <caseValue xsi:type="ProductOfferId"/>

          </criterion>

        </operand>

      </operations>

    </mutate>

  </s:Body>

</s:Envelope>

Response:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

  <soap:Header>

    <ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201809">

      <requestId>000587341cad21ab0a37c201b203bbcb</requestId>

      <serviceName>AdGroupCriterionService</serviceName>

      <methodName>mutate</methodName>

      <operations>3</operations>

      <responseTime>328</responseTime>

    </ResponseHeader>

  </soap:Header>

  <soap:Body>

    <soap:Fault>

      <faultcode>soap:Server</faultcode>

      <faultstring>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro]</faultstring>

      <detail>

        <ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201809">

          <message>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro]</message>

          <ApplicationException.Type>ApiException</ApplicationException.Type>

          <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="InternalApiError">

            <fieldPath></fieldPath>

            <trigger></trigger>

            <errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</errorString>

            <ApiError.Type>InternalApiError</ApiError.Type>

            <reason>UNEXPECTED_INTERNAL_API_ERROR</reason>

          </errors>

        </ApiExceptionFault>

      </detail>

    </soap:Fault>

  </soap:Body>

</soap:Envelope>

[googleadsapi...@google.com]

Hello Sam, 

Regret the delay. The UNEXPECTED_INTERNAL_API_ERROR could be due to a transient issue and retrying the request should work in most of the scenarios. Please find the attached SOAP logs from my testing which worked fine with a similar request. Also, I'm having trouble looking up the specific AdGroup Id. Could you please recheck this? If you're still having an issue, could you please share the API SOAP logs of your implementation along with the CID without redacting any information? You can share the details privately via Reply privately to author option.

Regards,

Bharani, Google Ads API Team

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[samsinf...@gmail.com]

Hi Bharani, i've sent a reply privately to author, please can you confirm if you've received it

Thanks

Sam

[googleadsapi...@google.com]

Hi Sam, 

Thank you for the logs. We have shared the details with the Engineering team for further investigation. However, I noticed that the ad group's campaign (1810991026) is a Search campaign. To add the Product Partition criteria to the ad group, this should only be done with ad groups of a shopping campaign. Could you please retry the request with an ad group under a shopping campaign? 

Please let us know if you're having an issue.

Regards,

Bharani, Google Ads API Team