ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

[Rui Zhang]

I have two adwords sub-accounts. 

When i download reports (api v201605) , one always success, but another never success.

What could be the reason?

authorization: REDACTED

developertoken: REDACTED

clientcustomerid: XXXXXX

Parameters:

__fmt: GZIPPED_CSV

__rdquery: SELECT ExternalCustomerId,AdGroupId,AdGroupName,CampaignId, CampaignName,ParentCriterionId,Id,ProductGroup,PartitionType,CpcBid FROM PRODUCT_PARTITION_REPORT WHERE CampaignStatus IN [ENABLED, PAUSED] AND CampaignName DOES_NOT_CONTAIN_IGNORE_CASE 'product' AND CampaignName DOES_NOT_CONTAIN_IGNORE_CASE 'top' AND CampaignName DOES_NOT_CONTAIN_IGNORE_CASE 'c0' DURING 20160713,20160812

 Response received with status code 500 and message: Internal Server Error

HTTP Response Code: 500, Trigger: Unable to read report data, Type: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

[Peter Oliquino]

Hi Rui,

I was not able to reproduce the error using your AWQL query. I would like to confirm with you first if this might be a temporary issue and ask you to try again? If the issue persists, could you provide the clientCustomerId you used where the reports fail? Please reply using Reply privately to author.

Best regards,

Peter

AdWords API Team

[joel]

Try increasing your api.adwords.reportDownloadTimeout setting in the ads.properties file. Increasing this to 360000 worked for us for this same issue.