API will not allow upload of ads with "Preamp"

[CFJ]

When attempting to upload ads containing the word "preamp" (which we have done successfully in the past), we are getting back a response that "preamp" is an unapproved supplement and the "isExemptable" property is set to "false".  This used to work fine, but has been returning the rejection for the past few weeks. 

We are an Electronics Retailer, and a "preamp" is "an electronic amplifier that prepares a small electrical signal for further amplification or processing".  I have never heard of any sort of "unapproved supplement" called a "preamp".  Either way, the "isExemptable" field needs to allow us to resubmit an exemption request so a human being can process these ads.  

Response

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Content-Encoding: 

X-Content-Type-Options: nosniff

X-Frame-Options: SAMEORIGIN

X-XSS-Protection: 1; mode=block

Content-Length: 755

Cache-Control: private, max-age=0

Content-Type: text/xml; charset=UTF-8

Date: Tue, 07 Jul 2015 13:42:25 GMT

Expires: Tue, 07 Jul 2015 13:42:25 GMT

Server: GSE

TimeStamp: Tue, 07 Jul 2015 09:42:25 GMT

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201502"><requestId>00051a493140cb510ac482233c08606d</requestId><serviceName>AdGroupAdService</serviceName><methodName>mutate</methodName><operations>0</operations><responseTime>743</responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR @ operations[0].operand.ad.headline, key=PolicyViolationKey{policyName=unapproved_supplements,violatingText=Preamp}, externalPolicyName=Google AdWords, externalPolicyUrl=, externalPolicyDescription=This ad or keyword requires review before it can run., isExemtable=false, violatingParts=[Part{index=18, length=6}]}]</faultstring><detail><ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201502"><message>[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR @ operations[0].operand.ad.headline, key=PolicyViolationKey{policyName=unapproved_supplements,violatingText=Preamp}, externalPolicyName=Google AdWords, externalPolicyUrl=, externalPolicyDescription=This ad or keyword requires review before it can run., isExemtable=false, violatingParts=[Part{index=18, length=6}]}]</message><ApplicationException.Type>ApiException</ApplicationException.Type><errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="PolicyViolationError"><fieldPath>operations[0].operand.ad.headline</fieldPath><trigger></trigger><errorString>PolicyViolationError.POLICY_ERROR</errorString><ApiError.Type>PolicyViolationError</ApiError.Type><key><policyName>unapproved_supplements</policyName><violatingText>Preamp</violatingText></key><externalPolicyName>Google AdWords</externalPolicyName><externalPolicyUrl></externalPolicyUrl><externalPolicyDescription>This ad or keyword requires review before it can run.</externalPolicyDescription><isExemptable>false</isExemptable><violatingParts><index>18</index><length>6</length></violatingParts></errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope>

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[Anash P. Oommen (AdWords API Team)]

Hi,

Thanks for bringing this up and providing logs. I've filed a request with the relevant policy team to review this term.

Cheers,
Anash P. Oommen,
AdWords API Advisor.