missing audience in AdwordsUserListService.get()

[GregT]

Hi,

We have a client account where one of our account reps has manually created an audience by uploading a client-supplied email list (in the AdWords UI, it shows as a "Customer list (List upload)" type of audience). When we use the AdwordsUserListService.get() call to retrieve all audiences for the account, though, this one does not get returned. Note that we're not paging the call, so it wouldn't be because we are paging incorrectly.  The UI shows 87 audiences, but the API returns 86 (with this one missing).  Interestingly, a related audience created at the same time (a "Similar to ..." audience) that has the type "Customer list (Similar audience)" does get returned in the API call.

This audience has been added with a bid modifier to some ad groups in the account, and using the AUDIENCE_PERFORMANCE_REPORT, we do see this audience represented there.

This is on v201509 of the API.

So, my question is if this is a bug or if this is expected behavior (that these types of audiences wouldn't be returned in the AdwordsUserListService.get() call)?

Thanks in advance,

Greg

[Anthony Madrigal]

Hi Greg,

Could you please provide me with either the SOAP request you made or your client customer Id and the Id of the audience that is missing? 

Please do so using Reply privately to author.

Thanks,

Anthony

AdWords API Team

[GregT]

Thanks for responding, Anthony. I've responded privately.

Thanks,

Greg

[GregT]

For those who might come across this in the future, it turns out it is because this type of audience is a CrmBasedUserList, which was introduced in v201509. I've been told that upgrading to a newer version of the API will fix this.

FYI,

Greg