Adwords Api - No ads were found.

[Numan Hasbek]

Hello there, We are using adwords api to pause or enable campaigns. Nowadays something weird is happened. We can't get ads which are created new. We can get older Ads but whenever we tried to get new ads; we get "No ads were found" 

or when we make query like;

"SELECT Id where Id='229831071335'"

the result is

(AdGroupAdPage){

   totalNumEntries = 0

   Page.Type = "AdGroupAdPage"

 }

I have searched about that and most mistakes are about customer id. we have double checked it and it is correct. 

Do you have any idea about what may be wrong? 

[Bharani Cherukuri (AdWords API Team)]

Hi Numan, 

Could you enable logging and provide us the complete SOAP logs along with the clientCustomerId so we can take a look and assist you further? You can use the Reply privately to author option while responding.

Thanks,

Bharani, AdWords API Team

[Numan Hasbek]

Hello Bharani,

I want to update the issue. 

We have discovered that we can only get the ads created by the account owner not other ads created by other users (they are all admin)

We are not %100 sure but we think it is about authority.

Thank you.

[Bharani Cherukuri (AdWords API Team)]

Hi Numan, 

Based on the logs, the Ad ID you're looking up is an Experimental AdType with two descriptions. These are Expanded Text Ads with an additional description and are currently not supported through AdWords API. This is the reason these Ads are not being returned when performing a get operation. I would suggest that you use AdWords UI check for these ads. 

Regards,

Bharani, AdWords API Team

On Tuesday, October 31, 2017 at 10:00:25 AM UTC-4, Numan Hasbek wrote:

[Numan Hasbek]

Hi Bharani, 

We didn't know that. When we clear Expanded Text area, it works :)

Thank you very much for your help. 

Numan