Basic Access Request

[Amit Kumar]

Hi,

  Our request to grant Basic Access has been pending since 12/17/23. Can someone please approve it. We have reached out to compliance team multiple times with no response yet.

Account Number :  783-869-4152

Case Id : Not assigned.

Thanks,

Amit

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted an application for the basic access of Google Ads API developer token and have not got the access.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: 783-869-4152
• Case ID: requested ( user said Not assigned)

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rVGKU:ref"

Thanks,
 

Google Ads API Team

[IQ Setters]

Hi Team,

I am also facing the same issue. I requested for Basic Access token two times in last 20 days and still waiting for response. 

I also fill the Support contact form where I get a message "The Google Ads API Compliance team has received your ticket. We will be in contact with you as soon as possible."

Can someone please guide me to proceed further.

Account Number :  612-356-7007

Case Id : Not generated in both attempts (Just got a message on request submission "team with contact with you in 3 working days") 

Thanks, 

Vikrant 

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that you have submitted an application for the basic access of Google Ads API developer token and have not got the access.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: 612-356-7007
• Case ID: requested ( user said Not generated)

Do reach out to the Google Ads API support team for any queries related to the API.

ref:!00D1U01174p.!5004Q02rVGKU:ref

[Belle Vaughan]

Hi there, 

I have requested basic access, but I cannot see any sign of progress or any update. I just would like to confirm you received the request and its current status. 

Account Number :  509-194-5805

Case Id : Not assigned

Thank you

[IQ Setters]

Hi, Thanks for your reply.

Still not received any response from support. I tried to connect over support number but they said you don't have phone support so have to continue with support help page.

Is there any way to connect with right team to resolve this as soon as posible?

[IQ Setters]

I just tried again and received this response.

MCC Account ID: 612-356-7007 

Case-ID: not assigned (as you can see the screenshot) 

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

Since the access requests are handled by the Google Ads API Compliance team, they are actively addressing the matter and please note that access-related issues are beyond our current scope. Looping the Compliance team back to this thread for further assistance. 

@Compliance team, please assist the user's request on the access.