Campaign serving status is 'Suspended'

[Mihály Balás]

Hello,

We are developing an enterprise application which deploys several hundreds of campaigns every day for multiple clients.

We have encountered that for some of them the API reports the serving status of 'Suspended'. The Google Ads UI shows the campaigns and related ads as Serving/Running, and have not managed to find any help article / documentation as to what that actually means. We have checked the associated ad accounts, and they are not suspended.

Could you please help us figure out why this serving status is returned and what this actually means. I can provide campaign ids in private.

Regards,

Mihaly

[Google Ads API Forum Advisor]

Hi Mihaly,

Thank you for reaching out to us. I am Carmela from the Google Ads API team.

With regards to your concern, serving status is the ad serving status of the campaign. You may see this documentation for its possible values. You mentioned that some of your campaigns API reports have the serving status of 'Suspended' but in the Google Ads UI, it shows that the campaigns and related ads are Serving/Running. That being said, could you first provide the uncropped Google Ads UI screenshot which shows the campaigns and its serving status? Also, could you please provide the complete request and response logs with request ID and request header generated on your end so our team can provide guidance accordingly? If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

You may then send the requested logs via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Regards,

Carmela Google Ads API Team

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