Campaign configured correctly but is not displaying.

[Marlon Gómez]

Hello Google Ads Api team.

A few days ago a client published a search campaign through my application, apparently everything was correctly configured, there was no error during the creation.

A couple of days have passed and the client notified us that his campaign has not been displayed at all.

We checked from our side and everything seems to be fine:
- The campaign, ad groups and ads are active.
- The keywords are active and have no low search volume warning.
- The campaign has a serving_status SERVING
- The campaign has a primary_status LEARNING by BIDDING_STRATEGY_LEARNING
- The campaign has a daily budget of 15 USD

We are very concerned about this, as we are unable to find out what it could be. Could you check from your side the campaign and notify us if you find any problem?

In private response I leave the campaignId and customerId.

[Google Ads API Forum Advisor]

Hi,

Thank you for contacting the Google Ads API support team. 

In order to assist you further, kindly provide us your customer Id and campaign Id. By the statement “the client notified us that his campaign has not been displayed at all.”, does it mean that your client is not receiving impressions for the campaign or does it mean that the campaign is not getting displayed in the Google Ads UI account. Kindly elaborate more on your issue.

You can send the details via Reply privately to the author option, or direct private reply to this email.

Thanks,
 

Google Ads API Team

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[2025-03-10 19:55:18Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vH8HA:ref" (ADR-00293158)