Question about Campaign Serving Status Suspended

[Jared Allen]

Hello,

My team is trying to understand more about how account suspensions work, and we have a specific question regarding campaign serving statuses. If an account gets suspended, will all campaign serving statuses for that account also be 'suspended'?

Please let me know if I can clarify anything.

Thank you,

Jared

[Jared Allen]

Hi,

Another follow-up question: Will any AdWords API request that specifies a suspended customerId return the error: AuthorizationError.CUSTOMER_NOT_ACTIVE?

Thank you!

[Google Ads API Forum Advisor Prod]

Hi Jared,

You will continue to see this error when making API calls from a suspended account. For your initial question, you should reach out to the product team as they are more suited to help with these issues.

Regards,
Anthony
Google Ads API Team

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[Jared Allen]

Thanks for the confirmation!

I have another follow-up: How quickly can we expect the API the reflect that an account is suspended? In other words, if my account has been suspended, how long will it take for the API to start responding with that error message? The reason I ask is that we've has issues in the past when our account has been suspended and we weren't notified of the suspensions through Google Ads until after about 8 hours.

Thank you!

[Google Ads API Forum Advisor Prod]

Hi Jared,

The API should reflect the current state of your Google Ads UI. Please let me know if you run into any other delays.