Sending users via the api

[Darren Chamberlain]

We have sent up about 1million users via the audience upload.

after a few days the list size only got to about 500,000.

I'm sending it up in batches of 10,000.

IS there any reason at google side why it wouldn't add all of them?

[Google Ads API Forum Advisor]

Hi Darren,

Thank you for reaching out to the Google Ads API support team.

As per the guide ,a single AddOfflineUserDataJobOperationsRequest can contain at most 100,000 identifiers across all of the UserData objects in the operations. It takes 6 to 12 hours for a list to be populated with members, so you'll most likely see an "In Progress" status (on the Google Ads UI) if you upload to an audience list more frequently than once every 12 hours.

In addition, you may also refer to this Product article for any issues you may encounter with size, and that Customer Match uploads can also take up to 48 hours to process.

Let me know if you have any question.


Thanks,

Nirmita Google Ads API Team

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[Darren Chamberlain]

Hi,

This isn't really what I'm asking.

Let me try rephrase.

Ok so lets say I send up 1,000,000 users via the api.

After waiting a few days and everything that list says it only has 500,00

and of that 500k the match rate is 80%.

firstly what would be the reason or reasons that it only shows 500k out of 1mil.

Is it because only actual google accounts get added to the list?

if so secondly, does that mean the 80% match rate of the 500k is the match rate of google accounts and 20% of the google accounts could not be matched due to privacy settings etc

[Google Ads API Forum Advisor]

Hi Darren,

Thank you for the replies.

To take a closer look to this issue, could you please provide the complete request and response logs with request ID and request header that generated on your end? This information will help our team to investigate the issue.

You can provide it via Reply privately to the author option. If this option is not available, then send it instead on this email address googleadsa...@google.com alias instead.

Best regards,

Jinky Google Ads API Team

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