Error when uploading a click conversion

[Alan Costa]

Hi,  

I'm trying to send this payload 

{  

   

  "conversions": [

        {

        "gclid": "Cj0KCQjw99e4BhDiARIsAISE7P_dlXvbHTBtX03VDLwfryzuzO7h_pA8om0PgE0HxbcJlHRopsBn6rMaAicDEALw_wcB",

        "conversionDateTime": "2024-10-22 12:32:45-03:00",

        "conversionAction": "customers/3684986656/conversionActions/6914244669",  

        "conversionValue": 1.0,

        "currencyCode": "BRL"

        }

  ],

  "partialFailure": true,

  "validateOnly": false,

  "debugEnabled": true

} to: https://googleads.googleapis.com/v17/customers/3684986656:uploadClickConversions

But I receive this response 

{

    "partialFailureError": {

        "code": 3,

        "message": "The conversion action specified in the upload request cannot be found. Make sure it's available in this account., at conversions[0].conversion_action",

        "details": [

            {

                "@type": "type.googleapis.com/google.ads.googleads.v17.errors.GoogleAdsFailure",

                "errors": [

                    {

                        "errorCode": {

                            "conversionUploadError": "NO_CONVERSION_ACTION_FOUND"

                        },

                        "message": "The conversion action specified in the upload request cannot be found. Make sure it's available in this account.",

                        "trigger": {

                            "stringValue": "customers/3684986656/conversionActions/6914244669"

                        },

                        "location": {

                            "fieldPathElements": [

                                {

                                    "fieldName": "conversions",

                                    "index": 0

                                },

                                {

                                    "fieldName": "conversion_action"

                                }

                            ]

                        }

                    }

                ],

                "requestId": "VbxfqLBBkGlJAn-Yrn_YKA"

            }

        ]

    },

    "results": [

        {}

    ],

    "jobId": "2265816571862993743"

} In the web site the conversion action has status "Needs attention"

sitesicredi-conversion-api

PrimaryWebsite (Import from clicks)0.000.00

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

As per provided information, I understand that when you are trying to upload the conversion data through API you are getting NO_CONVERSION_ACTION_FOUND error and also the conversion action status is showing as ‘Needs Attention’.

This means that the conversion action specified in the upload request cannot be found. The specified conversion action is either not enabled or cannot be found within the Google Ads account. Make sure that you have to Enable conversion tracking in your upload and is owned by the customer sending the upload request.

I would recommend you to kindly refer to this help center article "Conversion Tracking: Troubleshooting conversion tracking status" to troubleshoot your conversions based on your conversion action ID status. Also, I would recommend you to refer to the "How to fix common upload errors" article to avoid the errors. 

Also, I would suggest you refer to this "Debug common errors" documentation for more information.

If the issue persists even after trying with the provided suggestions,please provide us with the complete updated API logs (request and response logs with request-id and request header) generated at your end to better assist you further. 

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGgWu:ref" (ADR-00273060)

Thanks,
 

Google Ads API Team