Customer Match Upload via UI vs API

[Lawrence Tan]

Hi all! 

I have a large gaming client who wants to upload same set of audience list in Facebook in Google Ads. 

However, when they attempt to upload the lists, this happens. The larger the list, the more frequent the fail rate. We understand that the list has a file size limit of 500 GB and the list definitely didnt hit it yet. 

 Just to re-iterate, the same list was able to be uploaded in Facebook without fail. 

Just wanted to check if using Google Ads API to upload may have a higher success rate? And if anyone here have clients using the API to upload large lists on a weekly or monthly basis please let me know! 

Thanks!

[Google Ads API Forum Advisor]

Hello Lawrence,

Thank you for reaching out to us.

With regard to the Customer Match via the Google Ads API, have you check on the key considerations from this guide? As for the error you've encountered, can you share to us the complete API logs (request and response with request-id) so we can further check on our end?

Please send the requested details via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Regards,

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Mark Kevin Albios Google Ads API Team

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