Getting [AuthenticationError.CUSTOMER_NOT_FOUND @ ] while using rails example app.

[Sergey Chernyakov]

Hello 

I'm using https://github.com/googleads/google-api-ads-ruby/tree/master/adwords_api/examples/adwords_on_rails. Got development key, oauth2_client_id and 

oauth2_client_secret set up.

I'm getting the list of accounts but campaigns list is empty under test manager account (5374321982). When I log in under my test client account (5396867482) I'm getting [AuthenticationError.CUSTOMER_NOT_FOUND @ ] error and can't get campaigns list.

Account hierarchy

• 5374321982 (Test Manager Account )
• 5396867482 (Test Client Account 2 )
• 7983176786 (Test Client Account 1 )

1. Why I can't get campaigns list under test manager account (5374321982)?

2. Why I'm getting AuthenticationError.CUSTOMER_NOT_FOUND under  test client account (5396867482)?

Regards,

Sergey

[Luis Xander Talag (AdWords API Team)]

HI Sergey,

You could only retrieve the campaigns using client accounts that's why you won't be able to retrieve your campaigns using a manager account (if you have set your clientCustomerId as your manager account in the property file). The AuthenticationError.CUSTOMER_NOT_FOUND you encountered normally occurs when you are trying to access an account that was just created with ManagedCustomerService before the account is established in the backend. This being said, could you try again to make a request using your test client account?

If the issue persist, could you provide the complete SOAP request and response logs so I could further investigate the issue? Please reply via Reply privately to author.

Thanks and regards,

Luis

AdWords API Team