Create customer error ManagedCustomerServiceError.UNKNOWN @ operations[0]; trigger:'CANNOT_CREATE_ACCOUNT'

[Volodymyr Palamarchuk]

Hi there!

Can somewho help me with this issue. I try create customer with php library googleads/googleads-php-lib. And when I sent soap call I getting 500 Internal Server Error. 

My log data after.

Thanks in advance

[2019-11-13 17:08:55] AW_SOAP.WARNING: clientCustomerId= operations=1 service=ManagedCustomerService method=mutate responseTime=301 requestId=0005973d6b7a59c00a1bf50fc4037d16 server=adwords.google.com isFault=1 faultMessage=[ManagedCustomerServiceError.UNKNOWN @ operations[0]; trigger:'CANNOT_CREATE_ACCOUNT']  

[2019-11-13 17:08:55] AW_SOAP.NOTICE: POST /api/adwords/mcm/v201809/ManagedCustomerService?wsdl HTTP/1.1

Host: adwords.google.com

Connection: close

User-Agent: PHP-SOAP/7.3.11-1+ubuntu18.04.1+deb.sury.org+1

Content-Type: text/xml; charset=utf-8

SOAPAction: ""

Content-Length: 902

Authorization: REDACTED

<?xml version="1.0" encoding="UTF-8"?>

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809" xmlns:ns2="https://adwords.google.com/api/adwords/mcm/v201809">

<SOAP-ENV:Header>

<ns2:RequestHeader>

  <ns1:developerToken>REDACTED</ns1:developerToken>

  <ns1:userAgent>unknown (AwApi-PHP, googleads-php-lib/41.0.0, PHP/7.3.11-1+ubuntu18.04.1+deb.sury.org+1)</ns1:userAgent>

    <ns1:validateOnly>false</ns1:validateOnly>

<ns1:partialFailure>false</ns1:partialFailure>

</ns2:RequestHeader>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

  <ns2:mutate>

    <ns2:operations>

      <ns1:operator>ADD</ns1:operator>

      <ns2:operand>

         <ns2:name>Account #Volodymyr_Doca5dcc38a6cf8c6</ns2:name>

         <ns2:currencyCode>EUR</ns2:currencyCode>

         <ns2:dateTimeZone>Europe/London</ns2:dateTimeZone>

      </ns2:operand>

    </ns2:operations>       </ns2:mutate>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

HTTP/1.1 500 Internal Server Error

Content-Type: text/xml; charset=UTF-8

Date: Wed, 13 Nov 2019 17:08:55 GMT

Expires: Wed, 13 Nov 2019 17:08:55 GMT

Cache-Control: private, max-age=0

X-Content-Type-Options: nosniff

X-Frame-Options: SAMEORIGIN

X-XSS-Protection: 1; mode=block

Server: GSE

Alt-Svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000

Accept-Ranges: none

Vary: Accept-Encoding

Connection: close

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809" xmlns="https://adwords.google.com/api/adwords/mcm/v201809"><ns2:requestId>0005973d6b7a59c00a1bf50fc4037d16</ns2:requestId><ns2:serviceName>ManagedCustomerService</ns2:serviceName><ns2:methodName>mutate</ns2:methodName><ns2:operations>1</ns2:operations><ns2:responseTime>301</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[ManagedCustomerServiceError.UNKNOWN @ operations[0]; trigger:'CANNOT_CREATE_ACCOUNT']</faultstring><detail><ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/mcm/v201809" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809"><ns2:message>[ManagedCustomerServiceError.UNKNOWN @ operations[0]; trigger:'CANNOT_CREATE_ACCOUNT']</ns2:message><ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type><ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ManagedCustomerServiceError"><ns2:fieldPath>operations[0]</ns2:fieldPath><ns2:fieldPathElements><ns2:field>operations</ns2:field><ns2:index>0</ns2:index></ns2:fieldPathElements><ns2:trigger>CANNOT_CREATE_ACCOUNT</ns2:trigger><ns2:errorString>ManagedCustomerServiceError.UNKNOWN</ns2:errorString><ns2:ApiError.Type>ManagedCustomerServiceError</ns2:ApiError.Type><reason>UNKNOWN</reason></ns2:errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope>

[Google Ads API Forum Advisor Prod]

Hello,

Thank you for reaching out. I was successfully able to create a new account under my test manager account using the code sample provided in the Adwords API documentation. Attaching the logs for reference. Could you please retry making the API request call using the code sample provided here and let me know if it works? If not, could you please share the complete logs without redacting the information in private message for me to investigate further? Please use Reply privately to author option while sharing the details.

Regards,
Nikisha Patel, Google Ads API Team

ref:_00D1U1174p._5001UJaZgR:ref