Retrieving BatchJob by ID returns no BatchJobPage entries

[goingdev]

I'm getting 0 entries returned when using the BatchJobService to retrieve a job by its ID. My code:

                Selector selector = new Selector()

                {

                    fields = new string[] 

                    { 

                        BatchJob.Fields.Id, BatchJob.Fields.Status,

                        BatchJob.Fields.DownloadUrl, BatchJob.Fields.ProcessingErrors,

                        BatchJob.Fields.ProgressStats 

                    },

                    predicates = new Predicate[] {

                    Predicate.Equals(BatchJob.Fields.Id, jobID)

                    }

                };

                BatchJobService batchJobService = (BatchJobService)user.GetService(AdWordsService.v201601.BatchJobService);

                var batchJobPage = batchJobService.get(selector);

batchJobPage gives 0 entries. How can  I troubleshoot this?

[Yin Niu]

Hi, 

Do you have the SOAP request and response logs for this job? Pleaase click Reply privately to author in the forum when responding. 

Thanks,

Yin, AdWords API Team. 

[goingdev]

I'm getting this for a few job IDs

Request:

<?xml version="1.0" encoding="utf-8"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

  <soap:Header>

    <RequestHeader xmlns="https://adwords.google.com/api/adwords/cm/v201601">

      <developerToken xmlns="https://adwords.google.com/api/adwords/cm/v201601">x</developerToken>

      <clientCustomerId xmlns="https://adwords.google.com/api/adwords/cm/v201601">x</clientCustomerId>

      <userAgent xmlns="https://adwords.google.com/api/adwords/cm/v201601">x</userAgent>

    </RequestHeader>

  </soap:Header>

  <soap:Body>

    <get xmlns="https://adwords.google.com/api/adwords/cm/v201601">

      <selector>

        <fields>Id</fields>

        <fields>Status</fields>

        <fields>DownloadUrl</fields>

        <fields>ProcessingErrors</fields>

        <fields>ProgressStats</fields>

        <predicates>

          <field>Id</field>

          <operator>EQUALS</operator>

          <values>86004965</values>

        </predicates>

      </selector>

    </get>

  </soap:Body>

</soap:Envelope>

Response:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

  <soap:Header>

    <ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201601">

      <requestId>000530c82fda85e00ac13c16640092ee</requestId>

      <serviceName>BatchJobService</serviceName>

      <methodName>get</methodName>

      <operations>1</operations>

      <responseTime>424</responseTime>

    </ResponseHeader>

  </soap:Header>

  <soap:Body>

    <getResponse xmlns="https://adwords.google.com/api/adwords/cm/v201601">

      <rval>

        <totalNumEntries>0</totalNumEntries>

        <Page.Type>BatchJobPage</Page.Type>

      </rval>

    </getResponse>

  </soap:Body>

</soap:Envelope>

[goingdev]

How do I troubleshoot this?   I'm trying to migrate to BatchJobService but cannot do so if I cannot retrieve job results reliably.

[Nadine Sundquist (AdWords API Team)]

Hello,

It sounds like you're working your way through our Batch Processing guide for your migration. I have a few questions to ask to help you troubleshoot:

• Are you using the batch job utility provided by the client library to upload your operations?
• Have you tried calling just BatchJobSerice.get() without predicates to see if your job appears?
• How are you getting the batch job ID? Are you getting it from the BatchJob.id field?

Regards,

Nadine, AdWords API Team

[goingdev]

Thank you for that... I tried excluding the predicates and I didn't get any results. I realized I wasn't passing in the correct client customer ID. I'm able to retrieve the job now.

I'm having another issue now with downloading the results. It's giving an "out of memory exception" on this line:

BatchJobMutateResponse mutateResponse = batchJobUploadHelper.Download(batchJob.downloadUrl.url);

Does the API not handle large jobs? Should I be batching them like I have been the MutateJobService?

[Nadine Sundquist (AdWords API Team)]

Greetings!

It's good to hear that you're now getting results back. As for the results running out of memory, the utility just retrieves the entire result from the URL. It isn't streamed or broken down into smaller chunks. If you find the result is too large, you have a couple of options:

• Increase the amount of memory on your system that your process is allowed to use.
• Decrease the number of operations per batch job, since you wouldn't be able to handle the size of the results.

For the future, you could also file an issue on GitHub to add the feature of streaming results. 

Cheers,

Nadine, AdWords API Team

[goingdev]

Thank you for your help.