Getting Error: connect ETIMEDOUT for adgroup performance report

[Jofin Kuriakose]

I am getting following error from today afternoon for Adgroup Performance Report.

{ Error: connect ETIMEDOUT 74.125.200.100:443

        at Object._errnoException (util.js:1041:11)

        at _exceptionWithHostPort (util.js:1064:20)

        at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1153:14)

      code: 'ETIMEDOUT',

      errno: 'ETIMEDOUT',

      syscall: 'connect',

      address: '74.125.200.100',

      port: 443 }

I am using v201806.

[cv]

I am also facing connection timeout from afternoon.

[googleadsapi...@google.com]

Hi,

Could you indicate which client library you are using? I ask because we've seen reports of this today from PHP library users (see this post and this post).

Also, as a workaround in the meantime, you can increase the timeout in your requests as described in the reporting section of the library's README.

Thanks,

Josh, AdWords API Team

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Also find us on our blog and discussion group:
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    https://developers.google.com/adwords/api/community/
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[Jofin Kuriakose]

Hi Josh,

I am using NodeJS (node-adwords npm package).

When can I expect this to be resolved?

[cv]

Hello Josh,

I am using googleads-php-lib.

Also, as a workaround in the meantime, you can increase the timeout in your requests as described in the reporting section of the library's README.

->Yes  I have done the same to get reports, but that too are timeout. And to more specific it is taking more than 2 mins to get single campaign performance report for single day without any segments usage .

Thanks,

[googleadsapi...@google.com]

Hi,

Thanks for letting me know which client libraries you are using. Could either of you share the following from a request that timed out only with me by clicking Reply privately to author on this message?

• The client customer ID in the request
• The report definition or AWQL statement of the request
• The requestId in the response, if available. If not, please provide the date and time (including timezone) of the request. 

Once I have an example or two, I can look into the specific request to determine why it failed.

Cheers,

Josh, AdWords API Team

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Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
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Also find us on our blog:
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[googleadsapi...@google.com]

Hi,

I just received some timestamps on a private message (thanks for that info!) and I've passed them on to the reporting engineers who are investigating this issue. I'll provide updates as soon as I hear back from them.

Cheers,

Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
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[googleadsapi...@google.com]

Hi,

The underlying issue causing timeouts has been fixed. Please post back to this topic if you still see these errors going forward.

Thanks,

Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
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On 02/13/19 08:55:36 googleadsapi...@google.com wrote:

Hi,

I just received some timestamps on a private message (thanks for that info!) and I've passed them on to the reporting engineers who are investigating this issue. I'll provide updates as soon as I hear back from them.

Cheers,

Josh, AdWords API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~