No update from Ads Compliance team for STANDARD_ACCESS request

[Aromal S]

Hi,

We haven't received any updates on STANDARD_ACCESS request from Ads compliance team. It's been 10days. I have mailed multiple times, still no response. I request you to escalate because it's taking longer time for any update. We are facing RESOURCE_EXHAUSTED issue and it's a having huge impact on our production pipelines. We are losing our customers as well as revenue because of the delay response. Kindly escalate this as a high priority issue.

Case ID : 8-0096000034813

Thanks,
Aromal

[Google Ads API Forum Advisor]

Hi Aromal,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted an application for the standard access and have not received any update regarding the approval of this application.

Since the access requests are handled by the Google Ads API Compliance team we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Google Ads Manager Account (MCC) ID

@Compliance team, Please confirm if you are able to assist in the below access request.

Summary: The user has applied for standard access with the below details . 

• Google Ads Manager Account (MCC) ID:  requested 
• Case ID: 8-0096000034813

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tP1k6:ref" (ADR-00230798)

Thanks,
 

Google Ads API Team

[Aromal S]

Google Ads Manager Account (MCC) ID:  3146617433
Case ID: 8-0096000034813

[Google Ads API Forum Advisor]

Hi Aromal,

Thank you for providing us with the requested information.

++@Compliance team, please see the updated email from the user:

• Google Ads Manager Account (MCC) ID:  3146617433
• Case ID: 8-0096000034813

[Aromal S]

Hi,

We have not received any updates yet. Kindly escalate!

Thanks!