Getting INTERNAL_ERROR while adding Product groups

[Sravanthi Reddy]

Hi team, while adding product groups to the ad group through BATCH JOB we are getting partial errors. 

i.e, Some of them succeeded but some failed with INTERNAL_ERROR... 

It is frequently happening, i.e I ran automation daily and this is the scenario in every run.

Could you help me in knowing what the possible reasons for these errors are!? 

and why is this happening!?

[Google Ads API Forum Advisor]

Hi,

I hope you are doing well. This is Carmela from the Google Ads API team. Thank you for reaching out to our team.

I understand that while adding product groups to the ad group through BATCH JOB, you are getting errors on your end. You also mentioned that some of these are INTERNAL_ERROR which means something unexpected happened while processing the request. The common cause of this error is the API isn't functioning correctly due to a bug. Having said that, we would suggest waiting for about 30 seconds, then retry the request. 

If the error persists, you may provide the complete request and response logs with request ID and request header generated on your end. If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. Our team needs this information so that we can have a better view and can investigate this.

You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,

Carmela Google Ads API Team

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