Batch job cannot be canceled

Dongliang Yu

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Mar 9, 2017, 12:58:11 AM3/9/17

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id:457211845, status:CANCELING, progressPercent:31

id:458393469, status:CANCELING, progressPercent:0,

id:458422247, status:CANCELING, progressPercent:0,

id:458579553, status:CANCELING, progressPercent:0,

The first job with id:457211845 somehow stops making progress, and later submitted jobs are always at 0 progress percent.

How to cancel them? Or can support team help to cancel?

Thanks

Josh Radcliff (AdWords API Team)

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Mar 9, 2017, 9:24:29 AM3/9/17

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Hi,

I see that all four of those jobs are now in the CANCELED state. Please let me know if you're seeing issues with other jobs.

Thanks,

Josh, AdWords API Team

Dongliang Yu

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Mar 9, 2017, 6:44:41 PM3/9/17

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yes it's stopped, but my question is how long does it cost to stop a job? From my experience it could be hours, is this expected?

Josh Radcliff (AdWords API Team)

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Mar 10, 2017, 8:37:38 AM3/10/17

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Hi,

Usually, canceling a job should not take hours. There were some issues earlier this week with job cancellation and activation (as you noted), but those should be resolved now.