No Response to Request for Basic Access For a Long Time

[Lilian Fu]

Hello - we are blocked on development due to lack of Basic Access. We have applied twice for Basic Access for our Developer Token. 

The documentation suggests we should see a "pending approval" after submitting the request, but we don't see that either. And we have not received any other form of confirmation or a case ID.

Our MCC ID: 551-342-6743

Thanks,

Lilian

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request for the basic access of Google Ads API developer token.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. 

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: 551-342-6743
• Case ID: Client says that they haven't received any Case ID

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tPIMa:ref" (ADR-00232391)

Thanks,
 

Google Ads API Team