Missing Campaign Labels

[David Teofilovic]

Hi,

I'm having an issue pulling a customers campaign labels. I think I might know what it is but I am unsure on how to resolve it. The customer has sent a video, which I can forward in a private response.

The majority of the labels are coming through the API, and these are shown in the Google UI as owned by the client account. However, there are labels that are applied to campaigns that aren't coming through the Google API. Those labels are shown in the Google UI as belonging to the actual manager account and not the client account.

Of course the request to get campaign labels is being sent from the perspective of the client account, so I can see why these other labels aren't pulling through.

In addition, I've pulled the customer labels report and I've checked customer_client.applied_labels and neither of those have the desired missing label.

Please let me know what I can provide and how we can move forward from here.

Thanks!

[Google Ads API Forum Advisor]

Hi David,

Thank you for reaching out to the Google Ads API support team.

For us to further check this in our end, can you provide us the following details below as well as the video you've mentioned?

• Full screenshot of the UI
• Complete request and response logs with request ID and request header generated on your end

You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,

Google Ads API Team

ref:_00D1U1174p._5004Q2kEqGb:ref

[Google Ads API Forum Advisor]

Hello David,

Confirming that we have received your private response to us with the shared request details.

Upon checking the account 453-448-8795, it appears that the label in question "OnePlan Campaigns" is not visible now even in UI. Can you confirm if this is still the issue on your end? Asking this since the API only mirrors the UI, if the label in question is missing in the UI, then it is expected not to be retrieved in API as well. If there are other labels missing in API but visible on UI on your end, kindly provide the latest uncropped screenshot of the data in question in UI so we can investigate further.

You may send it privately via "Reply To Author" option. If this option is not available, then send it instead on this alias googleadsa...@google.com.

Regards,