Re: PolicyViolationError when adding a new keyword BL 4U

[Thanet Knack Praneenararat (AdWords API Team)]

Hello Vladimir,

As for the ad policy, the AdWords Community forum may have experts on this who can answer your question more specifically.

Having said that, from your provided log, it seems your keyword has isExemptable = true, meaning that you can request a policy exemption.

Please have a look at this guide for more information.

Best,

Thanet, AdWords API Team

On Thursday, December 24, 2015 at 2:23:26 AM UTC+9, Vladimir Shempliner wrote:

Hello!

Iam trying to add several kewords to the AdGroup.

Keyword "BL 4U" cannot be added due to ERROR:

Exception in thread "main" AxisFault

 faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server

 faultSubcode: 

 faultString: [PolicyViolationError{super=PolicyViolationError.POLICY_ERROR @ operations[0].operand.criterion.text; trigger:'4U', key=PolicyViolationKey{policyName=nonstandard_punctuation,violatingText=4U}, externalPolicyName=Non-standard punctuation, externalPolicyUrl=, externalPolicyDescription=Keywords aren't allowed to use excessive or unnecessary punctuation or symbols, or use non-standard punctuation, including tildes (~), asterisks (*) and vertical rules (|). 

<a href="https://support.google.com/adwordspolicy/answer/176095" target="_blank">See the full policy</a>, isExemtable=true, violatingParts=[Part{index=3, length=2}]}]

 faultActor: 

 faultNode: 

 faultDetail: 

{https://adwords.google.com/api/adwords/cm/v201509}ApiExceptionFault:<message>[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR @ operations[0].operand.criterion.text; trigger:'4U', key=PolicyViolationKey{policyName=nonstandard_punctuation,violatingText=4U}, externalPolicyName=Non-standard punctuation, externalPolicyUrl=, externalPolicyDescription=Keywords aren't allowed to use excessive or unnecessary punctuation or symbols, or use non-standard punctuation, including tildes (~), asterisks (*) and vertical rules (|). 

&lt;a href=&quot;https://support.google.com/adwordspolicy/answer/176095&quot; target=&quot;_blank&quot;&gt;See the full policy&lt;/a&gt;, isExemtable=true, violatingParts=[Part{index=3, length=2}]}]</message><ApplicationException.Type>ApiException</ApplicationException.Type><errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="PolicyViolationError"><fieldPath>operations[0].operand.criterion.text</fieldPath><trigger>4U</trigger><errorString>PolicyViolationError.POLICY_ERROR</errorString><ApiError.Type>PolicyViolationError</ApiError.Type><key><policyName>nonstandard_punctuation</policyName><violatingText>4U</violatingText></key><externalPolicyName>Non-standard punctuation</externalPolicyName><externalPolicyUrl/><externalPolicyDescription>Keywords aren't allowed to use excessive or unnecessary punctuation or symbols, or use non-standard punctuation, including tildes (~), asterisks (*) and vertical rules (|). 

&lt;a href=&quot;https://support.google.com/adwordspolicy/answer/176095&quot; target=&quot;_blank&quot;&gt;See the full policy&lt;/a&gt;</externalPolicyDescription><isExemptable>true</isExemptable><violatingParts><index>3</index><length>2</length></violatingParts></errors>

[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR @ operations[0].operand.criterion.text; trigger:'4U', key=PolicyViolationKey{policyName=nonstandard_punctuation,violatingText=4U}, externalPolicyName=Non-standard punctuation, externalPolicyUrl=, externalPolicyDescription=Keywords aren't allowed to use excessive or unnecessary punctuation or symbols, or use non-standard punctuation, including tildes (~), asterisks (*) and vertical rules (|). 

<a href="https://support.google.com/adwordspolicy/answer/176095" target="_blank">See the full policy</a>, isExemtable=true, violatingParts=[Part{index=3, length=2}]}]

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57)

at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)

at java.lang.reflect.Constructor.newInstance(Constructor.java:526)

at java.lang.Class.newInstance(Class.java:379)

at org.apache.axis.encoding.ser.BeanDeserializer.<init>(BeanDeserializer.java:104)

at org.apache.axis.encoding.ser.BeanDeserializer.<init>(BeanDeserializer.java:90)

at com.google.api.ads.adwords.axis.v201509.cm.ApiException.getDeserializer(ApiException.java:142)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:606)

at org.apache.axis.encoding.ser.BaseDeserializerFactory.getSpecialized(BaseDeserializerFactory.java:154)

at org.apache.axis.encoding.ser.BaseDeserializerFactory.getDeserializerAs(BaseDeserializerFactory.java:84)

at org.apache.axis.encoding.DeserializationContext.getDeserializer(DeserializationContext.java:464)

at org.apache.axis.encoding.DeserializationContext.getDeserializerForType(DeserializationContext.java:547)

at org.apache.axis.message.SOAPFaultDetailsBuilder.onStartChild(SOAPFaultDetailsBuilder.java:157)

at org.apache.axis.encoding.DeserializationContext.startElement(DeserializationContext.java:1035)

at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:509)

at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement(XMLNSDocumentScannerImpl.java:379)

at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2786)

at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:606)

at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(XMLNSDocumentScannerImpl.java:117)

at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:510)

at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:848)

at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:777)

at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)

at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)

at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:648)

at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl.parse(SAXParserImpl.java:332)

at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)

at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)

at org.apache.axis.Message.getSOAPEnvelope(Message.java:435)

at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)

at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)

at org.apache.axis.client.Call.invokeEngine(Call.java:2784)

at org.apache.axis.client.Call.invoke(Call.java:2767)

at org.apache.axis.client.Call.invoke(Call.java:2443)

at org.apache.axis.client.Call.invoke(Call.java:2366)

at org.apache.axis.client.Call.invoke(Call.java:1812)

at com.google.api.ads.adwords.axis.v201509.cm.AdGroupCriterionServiceSoapBindingStub.mutate(AdGroupCriterionServiceSoapBindingStub.java:1730)

at sun.reflect.GeneratedMethodAccessor192.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:606)

at com.google.api.ads.common.lib.soap.SoapClientHandler.invoke(SoapClientHandler.java:109)

at com.google.api.ads.common.lib.soap.axis.AxisHandler.invokeSoapCall(AxisHandler.java:230)

at com.google.api.ads.common.lib.soap.SoapServiceClient.callSoapClient(SoapServiceClient.java:62)

at com.google.api.ads.common.lib.soap.SoapServiceClient.invoke(SoapServiceClient.java:92)

at com.sun.proxy.$Proxy31.mutate(Unknown Source)

at ads.adwords.AdwordsAPI.addAdGroupKeywords(AdwordsAPI.java:225)

at ads.adwords.AdwordsAPI.campaign(AdwordsAPI.java:178)

at ads.adwords.AdwordsAPI.main(AdwordsAPI.java:71)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:606)

at com.intellij.rt.execution.application.AppMain.main(AppMain.java:140)

Code: 

AdGroupCriterionOperation[] operations = new AdGroupCriterionOperation[keywords.length];
int i = 0;
for (String keyword : keywords) {
    Keyword key = new Keyword();
    key.setText(keyword);
    key.setMatchType(KeywordMatchType.BROAD);
    BiddableAdGroupCriterion adGroupCriterion = new BiddableAdGroupCriterion();
    adGroupCriterion.setAdGroupId(adGroupId);
    adGroupCriterion.setCriterion(key);
    AdGroupCriterionOperation operation = new AdGroupCriterionOperation();
    operation.setOperand(adGroupCriterion);
    operation.setOperator(Operator.ADD);
    operations[i++] = operation;
}
AdGroupCriterionServiceInterface adGroupCriterionService = adWordsServices.get(session, AdGroupCriterionServiceInterface.class);
AdGroupCriterionReturnValue result = adGroupCriterionService.mutate(operations);

How the key "4U" violates keyword rules?!
Thanks.