Operations with "is_exemptible" are not exemptible

[naphat.t...@lazada.com]

Hi AdWords API Support,

Please kindly answer the following questions:

Question #1:

I am having trouble trying to exempt operations marked with the following error details:

api_error_type: 

PolicyViolationError

external_policy_name: 

Products obtained from endangered or threatened species

api_error_type: 

endangered_species

violating_text: 

Vị Cá

is_exemptable: 

true

Though the flag is_exemptable is set to True, I seem to get exemption errors after trying to submit exemption requests (I have tried several times already).

Please note that exemption works for most keywords, but not this one.
Why did this happen? How do I solve it? 


Question #2
I always encounter trademark (of my company) issue when I try to create ads containing my company name in the headline in TEST account, but my production accounts are fine.

Is this expected? Is there any workaround?

I look forward to your reply. Thanks for your kind support.

Best regards,

Naphat Theerawat

[Shwetha Vastrad (AdWords API Team)]

Hi Naphat, 

Could you provide the SOAP request and response logs for the AdGroupAdService.mutate() request in which you are trying to submit exemption requests for the PolicyViolationError? Please use Reply privately to author when responding.

Regarding question #2, I would suggest that you get in touch with AdWords support or post on the AdWords Community forum as they are better equipped to address this question.

Thanks,
Shwetha, AdWords API Team.