Google Ads API token request unresponsive

[Kevin Chen]

Hello,
On November 9th, we submitted a request for basic access to the Google Ads API token through the form at https://support.google.com/adspolicy/contact/new_token_application.
Unfortunately, as of today, we have not received any response.
Additionally, we completed an expediting request on November 23 here https://support.google.com/adspolicy/contact/contact_ads_api?hl=en&sjid=2064858692179510759-AP

We did not receive any notification email to the email address we submitted, nor did we receive a case ID generated by the compliance team.

Here are the relevant details:
Google Ads Manager Account ID: 713-107-9500

please help
Thanks.
I hope that basic access rights can be passed quickly. Currently, there is no feedback after submitting the application. Please inform us of the estimated time for application approval and the current progress. Thank you.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you applied for Basic access, but you haven’t received any response.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for the developer token access with the below details.

• Google Ads Manager Account (MCC) ID: 713-107-9500
• Cases ID: not received
• Access type: Basic

Do reach out to the Google Ads API support team for any queries related to the API.

You can send the details via Reply privately to the author option, or direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qUeLZ:ref"

Thanks,
 

Google Ads API Team

[Kevin Chen]

Hello, 

I'm sorry to ask, what do you mean by Cases ID: not received? Is it because I did not successfully initiate the application and you did not receive my application?

[Google Ads API Forum Advisor]

[Kevin Chen]

Hello
It has been almost two months and there is still no news about the application for basic access rights. Could you please let us know the current progress? Why there is no response from the compliance team or please tell us how to contact the team responsible for the review directly. It’s hard for me to understand why such a leading Internet company is so slow in review efficiency.

[Kevin Chen]

Hello
It has been almost two months and there is still no news about the application for basic access rights. Could you please let us know the current progress? Why there is no response from the compliance team or please tell us how to contact the team responsible for the review directly. It’s hard for me to understand why such a leading Internet company is so slow in review efficiency.

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

Note that the Compliance team has already expedited the review of the application for Manager Account ID: 713-107-9500 in ticket 8-7144000035221. Any further communications will be through that ticket. If you do not see the email, check your “junk mail” folder or “spam” folder.

You can reach out to the Google Ads API Compliance team via this link.

Kindly get back to us if you have any issues/concerns related to the Google Ads API.