API Errors Suddenly Occuring (InternalApiError.UNEXPECTED_INTERNAL_API_ERROR) (ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND)

[Mark Rogoyski]

Starting at around 14:14 PDT, we started getting an unusually high error rate using the API (Using v201605)

We are getting the following errors on a large number of API requests:

- InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

- ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Did something change on the AdWords API side around 14:14 PDT today (Aug 24)?

[GregT]

We are seeing the same kind of thing. It is taking a large number of retries to get any calls to work.

Thanks,

Greg

[Mark Rogoyski]

The service seems to have recovered and we no longer see the abundance of errors.

Any update on the Google side on what the issue was?

[Nadine Sundquist (AdWords API Team)]

Hi Mark and Greg,

Thanks for reporting this. Yes, there were some disruptive issues that were happening at that time on our side. They were resolved within an hour. If you continue to see anything like this, please get back to me right away.

Thanks,

Nadine, AdWords API Team

[Robert Dorsey II]

Hello Nadine,

We are seeing the same errors in the last 5 days intermittently, on our end, do you know if there is an internal Google issue going on with the API? We are trying to identify if it is a problem on our end or the API itself.

Thank you!

[Nadine Sundquist (AdWords API Team)]

Hello Robert,

There aren't any known issues right now with those particular errors. If those errors are persisting, please start a new forum thread, and we can take a look to see what's going on. It could be something specific that you're passing in that is causing the error.

Thanks,

Nadine, AdWords API Team