Developer Token

[Nick Hilbelink]

We have been trying to get our developer token approved for production use for over a month. We have tried emailing and chatting, and submitting tickets through every system we can find only to get bounced around and told we aren't talking to the right people. Even emailing the email address at googleadsa...@google.com told us we were talking to the wrong people! Who do we need to talk to to get our developer token setup for our production use?

[Rain]

We've been applying access for basic access for months now and we still haven't been getting any response. Is there a way to reach out to support on this as this has been mostly ignored

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that your issue is that you applied for API - Basic Access, but you have not received any response.  Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request. Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: requested
• Cases ID: requested

Do reach out to the Google Ads API support team, for any queries related to the API. 
 

This message is in relation to case "ref:_00D1U1174p._5004Q2pPOS7:ref"

Thanks,
 

Google Ads API Team

[Nick Hilbelink]

Thanks.

I don't have any ticket numbers, but our MCC Id is 138-729-3746

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From: 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum <adwor...@googlegroups.com>
Sent: Friday, October 6, 2023 1:53 AM
To: rai...@sosconsulting.net.au <rai...@sosconsulting.net.au>; ads-api-compl...@google.com <ads-api-compl...@google.com>
Cc: adwor...@googlegroups.com <adwor...@googlegroups.com>
Subject: RE: developer token

 

CAUTION:

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