BatchJobService is SO SLOW and not completing jobs

Biniam Asnake Kefale

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Jun 1, 2016, 8:07:31 AM6/1/16

to AdWords API Forum, mauric...@kaufda.de, daniel...@kaufda.de, benjamin....@kaufda.de, ellie.l...@retale.com

Hello,

We have reported this issue again and again and it is still happening. Starting this morning, a lot of our CPC change and Adgroup activation and deactivation jobs which are using BatchJobService are failing.

We have implemented a fault tolerance mechanism to restart jobs and poll jobs every minute (recommended is 30 seconds).

Please fix the issues. We have a lot of accounts and today, all of them are failing.

Anyone who sees this list can say that this product is not stable!

Please help

-- ACCOUNT 1

220519085

220444533

220542492

220561195

-- ACCOUNT 2

221061858

221064042

221061855

221079397

221081656

221140106

221082502

221081731

221191113

221266913

221191164

221205568

-- ACCOUNT 3

221275169

221199876

221215813

221274701

221200062

221216335

221274821

221275421

221275943

221272592

221216209

221275739

221215816

221197605

221275304

221216095

221198715

221199054

221200557

221274188

221199948

221272586

221216149

221198739

221216281

221275388

221199726

221215423

221200125

221200320

221217415

221200911

221216410

221200368

221215444

221216278

221216458

221216290

221215456

221200518

221274872

221272640

221216842

221276204

221216872

221216884

221200995

221200884

221276297

221350322

Josh Radcliff (AdWords API Team)

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Jun 1, 2016, 3:50:25 PM6/1/16

to AdWords API Forum, mauric...@kaufda.de, daniel...@kaufda.de, benjamin....@kaufda.de, ellie.l...@retale.com

Hi,

Could you double-check the IDs you provided? They are 9 digits long, but customer/account IDs are 10 digits. If you could send a few customer ID + batch job ID combinations where you're seeing issues, I'll investigate further.

Thanks,

Josh, AdWords API Team

Josh Radcliff (AdWords API Team)

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Jun 1, 2016, 4:21:06 PM6/1/16

to AdWords API Forum, mauric...@kaufda.de, daniel...@kaufda.de, benjamin....@kaufda.de, ellie.l...@retale.com

Hi,

I just heard back from the team working on this issue, and they confirmed that they saw some problems with BatchJobService. The good news is that they already applied a fix about an hour ago that should have helped with the performance issue. If you're still seeing problems, please send over some recent customer ID + batch job ID combinations and I'll take a look.