Local Service Ads Api giving 500 error

[Will McMillian]

We are pulling basic Account Report data using the Local Service API (detailed here). Specifically we use the google php api client service with the google php client library.

And everything was going smoothly until about 4pm on Jul 28th.

The specific response we're getting looks like this:

{
  "error": {
    "code": 500,
    "message": "Internal error encountered.",
    "errors": [
      {
        "message": "Internal error encountered.",
        "domain": "global",
        "reason": "backendError"
      }
    ],
    "status": "INTERNAL"
  }
}

Was there a change on Google's side? If so, can I get a timeframe for when things will be back up?

[Can Celik]

We are also seeing the same problem with our calls. All of them returning the following error.

{

  "error": {

    "code": 500,

    "message": "Internal error encountered.",

    "status": "INTERNAL"

    }

}

We are making a simple call as follows:

https://localservices.googleapis.com/v1/accountReports:search?endDate.day=03&endDate.month=07&endDate.year=2022&query=manager_customer_id:XXXXXXX&startDate.day=03&startDate.month=07&startDate.year=2022

manager_customer_id is remove for privacy. 

[Google Ads API Forum Advisor]

Hi everyone,

Thank you for bringing this to our attention. The APi call signature this forum supports is different from yours, you can see here that it's 'googleads.googleapis.com' and not 'localservices.googleapis.com'. I am uncertain how to route you, it could be support is available at https://support.google.com/localservices/gethelp as seen in See reports on Local Services Ads. Let me raise this with my team. We will get back to you as soon as possible.
 
Regards,

Aryeh Google Ads API Team

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[Can Celik]

Thanks Aryeh for your help. 

It seems like the issue is resolved now.

[Google Ads API Forum Advisor]

Hello Everyone,

Thank you all for providing the information. I have good news! I finally found some fellow engineers who work on this product (which is separate from the Google Ads API). They said that there was an issue yesterday that was fixed. Your requests should now be working fine as it looks like you already discovered. They found the root cause, and are ensuring this particular issue does not happen again.

Best,

Nadine Wang Google Ads API Team

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