No Response on Google Ads API Token Application (basic access)

[Dimas]

Hello!

We have not received any updates from Google regarding our application for Google Ads API basic access. It has been 1 week since I applied for it, and I have already contacted Contact Google Ads API Compliance through this form, I did it twice already but again I have not heard anything back from Google.

I have checked and I can confirm that my API contact email in the Google Ads API Center is accurate. I also checked spam folder but I could not find any single reply from Google.

Our development on the API is done using the test account and we can't continue further pushing this into production without the basic access. This is very urgent for us to get a response from Google as soon as possible so we can continue the work. My MCC ID is 993-264-0682

Thank you for your help, please let me know of any updates.

Kind regards,
Dimas Adika Bimawan

[Google Ads API Forum Advisor]

Hi Dimas,

Thank you for reaching out to the Google Ads API support team. 

Kindly note that the Google Ads account access related issues are out of scope for the Google Ads API support team as our team specializes in Google Ads API related concerns and technical implementations only. The only way to reach out to the Compliance team is by using this form link. 
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJ5Dk:ref" (ADR-00236370)

Thanks,
 

Google Ads API Team

 

[Dimas]

I have used that form multiple times, and I just submitted another one recently but I have not heard back from Google yet. Can you help ping the compliance team or help get the application status? 

I don't know where else to reach out to, development is halted for now, and the application form tells me to contact the compliance team using that form after 3days of no response, but now I am stuck with nothing.

Thank you for the help.

[Hai Byte]

I have the same issue: no response to the basic API access application that I sent more than 2 weeks ago. I thought these were supposed to be reviewed within a few days and this delay is already affecting our product launch schedule. Can someone please let me know what's the status with the application and when will it be processed?

Manager ID: 984-665-8370

Case ID: have not received any

I have already reached out to the Ads Compliance team twice using this form, but have not received any response from them: https://support.google.com/adspolicy/contact/contact_ads_api

This is extremely frustrating as all of the channels I'm supposed to get help from seem to not respond and this group is the only remaining place I can think to ask for help. Please let me know what I need to do to get the API access sorted out. 

[Google Ads API Forum Advisor]

Hi,

I would like to inform you that the Google Ads account access related issues are out of scope for the Google Ads API support team as our team specializes in Google Ads API related concerns and technical implementations only. The only way to reach out to the Compliance team is by using this form link. 

[venum]

We are having the same issue. Multiple attempts over 2 months (also through the form to contact the compliance team) and no response. MCC   196-628-0874