Standard access limits not being applied to our account

[mixed analytics]

Hi there - we have both "Basic access level operation limit per project" and "Standard access level operation limit per project" associated with our Oauth application.  

My understanding is that the Standard access gives us unlimited requests to Search and SearchStream: https://developers.google.com/google-ads/api/docs/access-levels?hl=en#standard_access

However, we are receiving 429 RESOURCE_EXHAUSTED errors after 15,000 daily requests, which seems to be a basic access level quota.

Could you please help us understand why the Standard access is not being applied?

Thanks,
Ian

[Google Ads API Forum Advisor]

Hi Ian,

Thank you for reaching out to the Google Ads API support team.

Upon reviewing your concern, I understand that you are getting the RESOURCE_EXHAUSTED error with the Google ads API. Please note that the RESOURCE_EXHAUSTED error generally occurs when you are sending too many requests in a short period of time. The server throws this error once it detects that your request has exceeded the system frequency limit. 

Yes, you are correct. Basic access allows the developer token to execute up to 15,000 operations per day, while Standard access allows for an unlimited number of operations per day. For more information, you may check the Access Levels and Permissible Use document. 

In order to investigate the issue further, please provide us with the complete API logs (request and response logs with request-id and request header) generated at your end along with the uncropped UI screenshot (with visible customer Id) to better assist you on this request. 

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGd31:ref" (ADR-00271155)

Thanks,
 

Google Ads API Team