Do you get the same results via the UI?(Please refer
this section of guide for better clarity) If yes, then, since this is a product level question, I would suggest you to please post it on the
Advertiser Community Forum as the product experts there are better equipped in handling product level questions. If not, then could you please
reply privately to author with the SOAP logs showing the discrepancy between the API and UI, so that we can troubleshoot further?