Test account suddenly disabled

[j topper]

Hi there,

Our test account has suddenly been disabled and we are no longer able to access it through any of the users.

A previous case was opened with Google support however we were referred to the API team. 

Here is the previous case number: 9-7930000030796. 

Can someone here please review the issue? I can provide more details privately. 

[Google Ads API Forum Advisor Prod]

Hello,

Thank you for reaching out. Unfortunately, we do not have access to the case you have provided, but I see that you can no longer access your test account. Can you please provide your clientCustomerId as well as any error messages that you are receiving so that I can take a closer look? 

Thanks,
Danica, Google Ads API Team

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[Jeremy Topper]

Hi there, sure. Here it is.

 

We have a parent account (MCC test account – auto2connexity) 452-591-8281 that is setup to manage 4 sub-accounts:

• 249-939-8420
• 925-231-4710
• 124-731-5518
• 761-726-6616

 

See the error message we’re seeing below.  Let me know if you require further details.

 

Thanks,

Jeremy

Danica, Google Ads API Team

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[Jeremy Topper]

Hi there, just checking in to see if there’s an update?