Error removing ShareSet

[Ian Broadhead]

Hi,

For the last few days, we are getting expecting error while trying to remove a shareset :

SharedSetError.SHARED_SET_IN_USE @ operations[0].operand.sharedSetId.


I  guess that this error is raising because the shareshet is attached  to a campaign.
But, the previous step in our program is to retrieve CampaignShareSet in order to remove them if present.
And in this case, no entries is returned from the CampaignSharedSetService....


I checked in the interface and I can not find the ShareSet  in Campaign negative keywords section.

Any reason why we are getting this error now ?

Thanks

[Shwetha Vastrad (AdWords API Team)]

Hi Ian,

Could you provide the SOAP XML request and response logs for these operations? The response from SharedCriterionService and CampaignSharedSetService get requests shouldn't contain any entities associated with the SharedSet in question. If you don't have the logs, could you provide the clientCustomerId and SharedSetId, so I can take a look? Please use Reply privately to author when sending the logs. 

Thanks,

Shwetha, AdWords API Team.

[Thanet Knack Praneenararat (AdWords API Team)]

Hello Ian,

SharedSetService returns only referenceCount in the specified client customer ID only.

Your manager account (223-833-0176) has shared the negative keyword list to the client customer ID 610-370-7004 and 558-733-1832 as well.

Could you please check those two accounts and remove the association to the negative keyword list first?

Best,

Thanet, AdWords API Team

PS. Your email seems to be unreachable. Could you please check that too?