User_ID customer match

[Nicholas Edwards]

Hi,

What are the requirements to be able to upload user_ids through customer match?

I would like to stitch together the GAd cookie with our CRM data so that we can get a better match rate on the audiences - but it looks like this is only available for US whitelisted customers? 

My other question, is it possible to build an audience based on an offline conversion event? 

Thanks,

Nick

[Google Ads API Forum Advisor Prod]

Hi Nick,

Thank you for reaching out. You can refer to this support document to read about the requirements for using Customer Match. For additional information on requirements, you can also take a look at this blog post.

As for your second question, yes, it is possible to build an audience based on an offline conversion event. As mentioned in this documentation, you can have a basic_user_list that targets a specific conversion type. For more details, you can refer to this guide.

Regards,
Danica, Google Ads API Team

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[Nicholas Edwards]

Hi,

Thanks for getting back to me.

So the first step I have done is to pull back the conversion trackers on the account so I can get the offline conversion ID.

However, the response I get back doesn't include all conversions.

Here is my code:

user_list_service = client.GetService('ConversionTrackerService', 'v201809')

CustomerServiceSelector = {

        'fields': ['Id']

        }

result = user_list_service.get(CustomerServiceSelector)

Which only returns back 3 conversions - I am looking to retrieve the below conversion - should this be returned?

Thanks,

Nick

[Google Ads API Forum Advisor Prod]

Hi Nick,

Can you please provide your customerClientId as well as the complete detailed logs of the request and response so that I can deeper investigate why this conversion is not being returned? Ensure that you provide this information via the Reply privately to author option in order to protect sensitive data. If the option is not available to you, you can email our support alias at googleadsa...@google.com. 

Thanks,

[Nicholas Edwards]

Thanks - i emailed you the details.

[Google Ads API Forum Advisor Prod]

Hi Nick,

Thank you for providing the logs! They were very helpful. Upon investigating the logs, I noticed that you were pulling conversions with a trackingCodeType of WEBPAGE. Upon checking in the specified account (903-296-3935), I found that the conversions returned were the only conversions that met your query (conversions with a source type of "Website"). The conversion you are searching for ("NE: Test Offline Conversion") seems to not exist in account 903-296-3935, but instead exists in the sub-account 807-107-6807. You can try pulling this conversion by specifying 807-107-6807 as the customerClientId instead. Additionally, make sure you are adjusting the trackingCodeType in your query so that it pulls conversions with a source type of "Import from clicks" as shown in your screenshot. 

Regards,

Danica, Google Ads API Team

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[Nicholas Edwards]

Thanks for your help - ill take a look